Princess Cruises
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Princees Cruise deceptive and not to be trusted!!
We booked some things in advance. However due to weather conditions we had to cancel them. We were promised onboard by Guest Services that these would be credited back to our credit card ... HOWEVER they instead showed up as a credit for a future cruise instead! DO NOT BOOK OR PAY FOR ANYTHING such as dinners, breakfast, excursions, spa, etc IN ADVANCE with Princess Cruise. ALSO we did a Bid for an Upgrade which cost us over $1000 and which resulted in the same cabin on the same deck, they said the "upgrade" would bypass lines and waiting, our 1st time to the dining room the wait was over 30 minutes!!! This cruise company is horrible and deceptive. We have booked our next cruise with a competitor for April 2025 in the Mediterranean. Also the ship had many mechanical issues, public bathrooms not working, our cabin bathroom plumbing leaked and we had to put a bucket under the sink so the floor would not flood when we used the sink! The family game room game machines were not working! They did not mail our Medallions until very last days prior to cruise, put us in a panic and their Ocean Ready department handled it poorly. Finally, they have staff that will call you trying to get you to book and pay for things in advance ... DON'T! That was a Big Mistake!