Princess Cruises
View company profile →
Another company sliding down!
People leave other countries because they are S$## holes. What has happened to America is businesses like Princess are treating us like people get treated in other countries. Never have I run into a larger collection of idiots and crooks than Princess. They block access to real people that can help, flush any record of what they agreed, and send you through an endless barrage of "let me put you on hold for a while to investigate this" Bottom line, the customer support bottom tier's sole job is to buffer the real employees from access. They only want to lie about what you get, then change it all. I must have called 30 times before the trip even began to straighten up their screwups. 1/2 the time you get an idiot. I've been on a call for 20 minutes only to be transferred to someone else who had no role in what I was trying to do. This was about the 5th time I got the brush off! I have not even taken the trip yet. They would be well served to straighten up their act prior to the cruise so that when the inevitable issues occur on the ship, they was hit a sore wound from the onset!