Princess Cruises
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Honeymoon - East Caribbean Cruise - Sapphire Princess Cruises Ship -
Where to start! I booked our trip of a lifetime with Iglu Cruises on the Princess Sapphire Cruise ship. Before the cruise I ordered some bespoke princess medallions on the 8th of June that did not show up on the day of arrival for the cruise. (Could not be delivered because we live in England) According to boarding team they would be in the room, when we arrived they were not there and on visiting the medallion shop onboard the ship they said the order got cancelled with no notification, that really set the scene for this holiday, a complete lack of communication. They were special honeymoon medallions that could not be ordered on the cruise so we had to buy alternatives. Most importantly I am still yet to receive a refund for the orginal medallions Nearly two months since the cruise! We then received notification on the ship without any notice that we would not be going to amber cove port! We had booked an excursion in advance, and as of yet two months on have had no notification of the credit for the excursion for the waterfall experience. (I will add I received a credit with an unknown amount! No idea if it’s the right amount? Yet to get any confirmation!) Then we move onto the boarding process: The boarding process was awful, my partners suitcase got lost, we arrived on the ship at 11am and did not get her case until I visited guest services at 5:45pm. Then we entered our room, the room was not clean the bed had hairs in it and the fridge had old food from the last passengers. It’s just not acceptable. I will add I thought your porter Flezio did a superb rectifying the issue, then doing a superb job looking after us from then on. Then we move onto the excursions team, who forgot to give us 2 of 3 excursion tickets, it wasn’t until I chased them did they notice they had only given us 1 of the 3 tickets. The SPA team, my partner went to get a honeymoon massage for us both, and the spa team had not been informed it was our honeymoon, they usually get informed and offer us special deals, another poor piece of communication. However they did rectify this on board the ship and we got a 25% discount. Then we move onto the outside pool, my wife now has green hair tips and my swimming shorts that were not cheap were white and are now green which are completely ruined. Again another expense that I will not get any money back! We have reported these incidents to the guest services team throughout our stay on the ship, who tried their best to rectify some of these issues, but although Silvia tried to resolve them they remained consistent problem after problem. Overall I was really disappointed with the whole experience, fundamentally we paid a large sum of money for this honeymoon trip of a lifetime and it has not lived up the expectations of what we had pictured. I would strongly recommend if you are from the UK not to travel with Princess Cruises. It’s just a shame I can’t upload pictures to show you all!