Review summary

Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Realice 3 cruceros con Princess

Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias. En el ultimo note una baja muy importante en calidad de espectaculos y comida. Estos 2 itens para los cruceristas son importantes. Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense. Y otros por el estilo. La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos. Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron. Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes. Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo. He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium. No es mas una compañia premium.

We booked the Princess Premier Package…

We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise

policy problem

The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.

MH
Poor security majestic

I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.

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Showing 571 - 580 of 641 reviews
RB
1 out of 5 stars

Unfit for purpose

Not only is the Medallion Class App unfit for purpose, but the strategic thinking behind even considering a one stop shop App is unfit for purpose too. Whoever made the decision for an App should be sacked. Not the design team as they have done their best albeit it is a bad job, but whoever wanted the transition from normal service to customers moving to an App should be out on their ear. The Medallion Class App is a sound reason for us to never book with Princess ever again. Doesn't work on Android App can't be uploaded to IOS 10 Doesn't work on IOS 14.7 I've never been so stressed pre holiday in my life, Aaaaaaaaaaaaaaaaaaaaaaaaaaaarg

Date of experience: July 24, 2021

KE
1 out of 5 stars

Medallion App

My wife and I are both seniors and have been lucky to have taken over 20 cruises. We have just booked our first with Princess and have found the process unbelievably difficult with the Medallion App. I don't know my App from my elbow. There has been no help from the so called helpline. Probably spent around 2-3 hours in total attempting to fill in all the details on the App, but on many pages will not let me save the inputted details. Will not take a full mobile no. for a contact, it leaves the last number off. Half my details could not be inputted, so will see what happens when I arrive at the port in September. Will DEFINATELY never book again with Princess, no matter how good the actual cruise turns out. This App is probably OK for the tech savvy, but I would imagine utter rubbish for the average age of the cruisers on board.

Date of experience: July 21, 2021

S
1 out of 5 stars

I don't understand what is happening…

I don't understand what is happening with PCL their Medallion Class ap doesn't work but they ask you to use it to prepare for the cruise. I have called them only to be on hold every time I've waited 1/2 hour to 1 hour and finally give up. They emailed me a request for emergency contact info but there is no way to accomplish this on line. You have to print out the paper and fax it to them as if anyone has a fax machine at home anymore. We are booked for a cruise starting on Aug 8 but it wouldn't surprise me if they are out of business by then

Date of experience: July 13, 2021

tj
1 out of 5 stars

Princess Cruises Useless cruise organisor app

trying to access personnel cruise organiser Medallion class app keeps saying password not recognised some times pasword accepted when trying to add infomation which promptly disappears Have spent many hours trying to sign if lucky the info is accepted then dissapears Please princess cruises sort out and simplfy your terrible user unfriendly app or I will never sail with you again

Date of experience: July 13, 2021

MC
1 out of 5 stars

Why would anyone want this nonsense on a holiday…

I would not book with this company unless you have a brand new smart phone or tablet. If you have not then you can't use their app, and can't check in. No assistance from customer services as basically all depends on up to date technology. My husband has cancer and this was to be our last holiday together - now ruined . it also means you have to spend your entire time on the phone which you will have to carry with you

Date of experience: July 8, 2021

R

Ram

US

2 out of 5 stars

Booking #2D7QGX

Booking #2D7QGX We are very disappointed with the cancellation for reasons that affect us negatively. We are seniors on a fixed income, so we try to make wise choices to get the maximum value for our limited money. So we booked the cruise that you offered, not expecting that it may be canceled later. We also paid for our airfare and now we are in limbo, not sure if we can change the flights or get a refund to pay for another airfare. All the costs add up and we cannot afford to pay twice for the same cruise and air travel. We were also looking to book excursions which we will miss out on if we wait until the last minute. As well, we requested a change to a new cruise date about 2 or 3 weeks ago and we have not heard anything back from your office. This uncertainty is causing stress which we are trying to avoid at this age. You have no information about this change or update on your website. We also called several times and were put on hold. This is quite unprofessional. Please sort things out quickly so that we can get some peace of mind regarding the upcoming cruise.

Date of experience: June 30, 2021

DH
1 out of 5 stars

SHAME ON YOU PRINCESS

We cruised to Alaska on Princess and was very pleased with the staff, cleanliness and the food. So we decided to book a Hawaiian Cruise. We have booked a cruise to Hawaii twice now and both were canceled due to COVID. We totally understand and would not have gone anyway. I also understand that they lost money, but I am sure they have gotten relief from the government. But to punish the customer by raising their prices so much that you can't afford to cruise is ridiculous. They try to make it seem like they did you a favor by giving you all this Future Cruise Credit, but all that is, is BAIT AND SWITCH. We booked a 15 day cruise to Hawaii twice including a balcony room, but we can't afford to book one now. They have raised their prices so much it's impossible. Yeah you get the FCC, but then the New price is exponentially higher than it was. SHAME ON YOU PRINCESS!!!!!

Date of experience: May 26, 2021

KK
5 out of 5 stars

Amazing memories…

I sailed with Princess Cruises many, many years ago, and it was one of the best times of my life. It’s sad to see recently that the COVID-19 pandemic has lowered its standing. Give this company a chance, they’ve been hit the biggest and I’m sure one day they’ll be back to their usual services.

Date of experience: May 23, 2021

w
1 out of 5 stars

'At least 2 vaccines to sail with us!!!'

No cruising with us unless you take the drug cocktail experiment for flu bug! We will still insist on treating you like you have just stepped out of chernobyls decaying reactor! We will also drop our per-day drinks package prices, but simply raise the main fare, and call it a 'stunning easter bargain'! Never!

Date of experience: April 20, 2021

bb
1 out of 5 stars

Princess Cruises has gone so far…

Princess Cruises has gone so far downhill, they may not recover. I have been trying to book a cruise and have basically given up. I was just on hold for 2 full hours and had to endure the vile noise they call music while I waited and waited. On hold this morning for 1 1/2 hours and gave up.Tried on Friday, same thing and again on the weekend. Waited for 58 mins and was hung up on. They were supposed to be fixing their phone system last weekend but that was sure a joke. We have elite status on Princess but they don"t seem to care about their customers or the travel agents. time to find a new cruise line for our 3 to 4 cruises per year.

Date of experience: March 22, 2021

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