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Review summary
Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias.
En el ultimo note una baja muy importante en calidad de espectaculos y comida.
Estos 2 itens para los cruceristas son importantes.
Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense.
Y otros por el estilo.
La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos.
Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron.
Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes.
Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo.
He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium.
No es mas una compañia premium.
We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.
I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.
Booked cruise in June 23 the cruise is for Sep 24. We paid over£10000 for the cruise. It is now being advertised at £3000 less with a better cabin upgrade.Even though it cost us so much more,I am still getting emails from Princess cruises inviting me to bid for a better upgrade of cabin ( this starts at about £1000) .on speaking to pre cruise team i accept I paid too much but I object to being sent emails wanting more money off me bidding for upgrades.
So please anybody who,s thinking about booking early with this mob, think seriously before booking . Is it worth it or shall I wait, because they will drain every penny they can out of you and have no sympathy when you question it.
I have sailed on the Sky Princess 4 times. This ship came into service in 2019 and has suffered from the Covid problems and issues experienced by all other cruise lines. Each time I recognised general improvements had been made in various areas, which are most likely in response to the customer satisfaction survey comments.
The comments I make are based on my experience and opinions.. others may disagree.
Princess promotes itself on providing 5* service and expectations are high.
Cruising is not cheap, but overall and taking everything into account, you get what you pay for and possibly more compared to staying on land, in a hotel of similar ** rating. Mistakes/errors happen wherever and whenever, hence being a called mistake/error.
I have read negative comments posted by passengers. Some I agree with..such as ordering via the Medallion app, showing as delivered but not arriving. In order to resolve this I complained, in person, at Guest Services and it was quickly resolved, though not on first attempts via app chat link.
Complain at the time, not after the event and then moan about it. If you do nothing, they do nothing as they are not aware of it. Complaints are encouraged, they do not like them and do react in trying to give satisfaction.
If you do not complain, steps cannot be taken to rectify the issue. We were told by a couple, complaining about slow service in the main dining room, that they had waited 1.5 hours for their main course..why did they not open their mouths and say something?
Another comment I read is regarding unidentified or duplicated monies being added to account. This happened to us, but being able to provide dates and times and suggesting how the duplicated error to our account had arisen helped resolve the matter. The monies were reimbursed.
The Medallion app provides you with the opportunity to monitor your account during your cruise, so that any discrepancy may be raised with Guest Services. We had a bottle of wine added to our account that we had not ordered and the monies were removed...someone may have possibly received a free bottle of very nice wine, if the orderer could not have been identified.
There may be some late accrual of outstanding costs that may not be credited until after the cruise ends. Again, as with anything, things take longer and are more difficult to resolve after the event.
The Medallion app has its advantages, but it also has quirks and upgrades that are not necessarily user friendly.
We have never encountered unfriendly or rude staff. Service has been favourable and positive overall, but possibly a little slow in some bar area at very busy times.
Cabin steward, waiting and bar staff have always been polite and eager to please...which is more than can be said about some passengers at times.
Comments have been made about accents and understanding. Staff come from all nationalities and so do passengers; it works both ways. Face to face is always better as it is immediate.
You need to be clear in asking for exactly what you require. Chips might mean fries or crisps.
Asking for something on the menu as described on the menu, then trying to make a change may mean you get both, rather than a replacement.
My friend asked for the set breakfast, with scrambled egg, meaning instead of fried eggs..her breakfast was delivered as described on the menu, with a side dish of scrambled eggs.
Another passenger asked at the Salty Dog for just a burger..he actually wanted the Princess burger as described on the menu and without fries. It was an entertaining conversation to listen to.
I have seen and experienced passengers being rude or difficult with serving staff, in the main dining area, and also towards staff and fellow passengers in the buffet restaurant.
Entertainment is an individual choice..it is provided for all tastes; it is, however, hit and miss at times. Some you will enjoy and others not, some you will join and some you will avoid. I felt it was lacking, or better, in some areas on our last cruise compared to previous cruises.
I caught COVID in 2022 and we were very well cared for, albeit with certain restrictions.
Negative comments on..
1. embarcation dock number. Whilst cruise lines may generally use a regular berth, do occasionally change at port.
2. booking a " guaranteed cabin" at a lower price, you have no say on location & same with automatic upgrades. Worth a little extra to choose your own location & opt out of upgrade
However, despite taking 4 cruises with Sky Princess, I do feel that there could be improvement which is not necessarily is due to the crew, but more inclined to company measures and policy. Cost cutting measures may not reflect favourably on passenger satisfaction.
I will not hesitate in booking again and sail on this ship. Had a great time, each time. Good itineraries.
My family and I took a Princess cruise to Alaska June 1-8 2024. There was a medical emergency on day one, the ship had to turn around and take the ill lady back to where a helicopter could reach for pick up. Due to the 8 hours of lost time the captain decided to skip the first port to stop at (Juneau), good news the lady ended up being OK. We booked an excursion through Princes.com for the stop at Juneau, since we did not stop there the captain announced that we would be refunded for the excursion since we never made it to port. Its been a month of phone calls and emails to try to get the 1200.00 back with NO action from Princess Cruise line. Secondly, since it was our first cruise with Princes, unannounced to us " we were bottom of the list passengers. Even though we paid for the princess plus and other upgrades along with purchasing 2 suites, all we could get in the dining halls were awful tables next to kitchen or serving stations with no view of a window. We were sold the Princess premier package for the included dining in the specialty restaurant's, but then found out that they were totally booked and therefor unavailable, so I then cancelled the Premier upgrade. Third, unlike other cruises we have taken, Princess puts a sales pitch on so many things while aboard, I had to tell the lady in the spa 5 times no thank you in booking a his and hers 50 minute massage for only 600 dollars. Oddly the food on a carnival party cruise was better than what what was offered with Princess. All in all, very disappointed in Princess Cruises.
Just one situation adds to our thoughts on Princess cruises. At breakfast we asked for marmalade. The waiter brought a saucer and teaspoon and asked whether we wanted one or 2 teaspoons on our side plate, which he had a problem with it coming off the spoon! How far this cruise line has gone over the years. We have been on several Princess and had another booked, but since cancelled
The cruise was fine however when leaving the ship I had a balance of $1300 in the casino. I went to collect and was told it would be transferred to my account in 5 to 7 days! Absolute joke it took loads of emails after several weeks to find out where the payment was, only to get told a cheque would be sent in 12 weeks!! In other words the pirates keep your money for months earning interest. Funny how you pay them up front and they pay you months later. I will never go on a Princess or Carnival cruise again purely because of this disgusting behaviour.
Amazing cruise, seamless from start to finish. Food was lovely in buffet could always find something, we avoided the busy times , plenty of seat.
Shows AMAZING.
Have already booked again.
Do not trust Princess Cruises honesty regarding your Pre Cruise Purchases. Princess charges everying per passenger. We booked an excursion at $139.95 per passenger for a total of $279.90 and paid by credit card. Princess own policy stbcipulates that if you cancel then the refund goes to the method of purchase. We canclled within the prescribed time frame however, Princess only refunded our credit card in two payment of $20 and $79.95. for a total of $99.95. How did Princess come up with this FUZZY Math is beyond me. I have contact Princess on numerous occasions to get the remaining $179.95 refunded to my credit card. I have Gotten No where each time. THIS IS THEFT OF MY MONEY BY PRINCESS CRUISES.
My first and last cruise ever! We went to Alaska for 11 days.
We chose Princess Cruises because we were told it's a step up from party cruises, more relaxed and nicer. It was NOT. This 11 day nightmare couldn't end soon enough. I'm posting my review everywhere I can because I told them everything and wrote multiple emails and not even one reply back. The weather was terrible which couldn't be helped but we only had 4 destination stops and one got canceled, so we had 8 cruise days of monotony. All excursions were also cancelled, they don't refund your card, wait 3 weeks for a check in the mail. I had to pay interest on these charges. NO FOOD OR DRINK OPTIONS FOR DIABETICS. No sugar free cocktails or sodas or red bull or rockstar or hot chocolate or margaritas OR desserts. NOTHING! The cruise knew my husband is diabetic, I confirmed that there was a refrigerator in the room to keep his medication cold weeks before departure. And I'm sure out of the 3500 people on board there was more than one diabetic!
The 8 foot long wood headboard above the bed was being held on by 3 small pieces of velcro tape. 2nd day, while taking a boredom nap, it fell on my head! I called the guest services 18 times because no one would answer. The call just times out after so many rings. So 18 individual calls, all timed out. When they finally answered, they said to just hang it back on the wall. I said no because IT HURTS WHEN IT FALLS ON YOUR HEAD. We argued back and forth. They really wanted to come hang it up. The next day they called me and asked if they could see the spot it came off the wall. Was this going to be a trick? Yes, it was. They showed up with the headboard with more stickers on the back and hung it up. Every morning and night, we had to push it back on the wall because you could hear the velcro detaching.
There was not enough seating. At the buffet we would wander around with our food (nothing is served hot, just mildly warm) getting colder and colder looking for a table. If someone got up 5 people would swarm the table trying to get a place to sit. EVERY SINGLE MEALTIME WAS LIKE THIS!! TOOK 30 MINUTES TO GET A TABLE! This was so tiring and we started eating in shifts. We would find a table, then one of us would get up to get a plate and come back so the other person could go get a plate to eat. I got tired of never enjoying meals together. We started just eating hot dogs or pizza at the little kiosks. But pizza and hot dogs got very old meal after meal, day after day.
Room service was free but you use an app to do it so you can't add helpful instructions like "IM ALERGIC TO TOMATOES" . The menu was limited to sandwiches and burgers.. all had tomatoes.All the on board activities were lame. There was a knitting group daily, inches of gold which is just some dude selling chains by the inch. Anything fun was so crowded like comedy or trivia, but it only lasts 30 minutes. By the time you find a seat and get a drink, it's over...now what? They also shouldn't start tours so early in the year. The crew said the first couple cruises to Alaska are always bad because of the weather. Why do this to people? I saved a long time to do this "dream cruise" and could have saved my money or enjoyed it more if they wouldn't sell dates the KNOW aren't good!
Fantastic staff in the most part, great food, drinks and entertainment, lovely room, awful ‘balcony’ (looking at sheet steel rather than a glass balcony as per promotional sales videos). When queries with guest services we were told the travel agent should have told us it was a terrible room and we should have paid according (we paid nearly £10k). Refused to move us…..
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