Princess Cruises
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Princess cruises, Disappointment!
My family and I took a Princess cruise to Alaska June 1-8 2024. There was a medical emergency on day one, the ship had to turn around and take the ill lady back to where a helicopter could reach for pick up. Due to the 8 hours of lost time the captain decided to skip the first port to stop at (Juneau), good news the lady ended up being OK. We booked an excursion through Princes.com for the stop at Juneau, since we did not stop there the captain announced that we would be refunded for the excursion since we never made it to port. Its been a month of phone calls and emails to try to get the 1200.00 back with NO action from Princess Cruise line. Secondly, since it was our first cruise with Princes, unannounced to us " we were bottom of the list passengers. Even though we paid for the princess plus and other upgrades along with purchasing 2 suites, all we could get in the dining halls were awful tables next to kitchen or serving stations with no view of a window. We were sold the Princess premier package for the included dining in the specialty restaurant's, but then found out that they were totally booked and therefor unavailable, so I then cancelled the Premier upgrade. Third, unlike other cruises we have taken, Princess puts a sales pitch on so many things while aboard, I had to tell the lady in the spa 5 times no thank you in booking a his and hers 50 minute massage for only 600 dollars. Oddly the food on a carnival party cruise was better than what what was offered with Princess. All in all, very disappointed in Princess Cruises.