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MIxed view of this cruise line - disappointing expensive Pacific cruise in January. Office staff in UK unhelpful and not caring, staff USA pleasant and helpful. UK client miss out on booking for special restaurants as release time is for the USA clients. Going on another soon so hope for the best, but this cruise line favours their USA clients first. Restaurant staff were first class.
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Just one situation adds to our thoughts on Princess cruises. At breakfast we asked for marmalade. The waiter brought a saucer and teaspoon and asked whether we wanted one or 2 teaspoons on our side plate, which he had a problem with it coming off the spoon! How far this cruise line has gone over the years. We have been on several Princess and had another booked, but since cancelled
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We boarded the ship in Vancouver. Total chaos about 500 people in a massive long queue, badly organised.. Took 2hrs. We booked Aqua class. What a mistake that was. The cabin was the most awful we have ever had in 22 years of cruising. Tatty, tiny , low grade fittings. As for storage, our cloths are stuffed into one old cupboard and 4 small drawers. The extras given are not worth having. Yoga mat etc. we had to move cushions and mats out to make move for 2 of us. The food offered in Aqua Class is no better than you would expect from a standard restaurant. We have complained and been offered 300£ off another cruise. We would not do another cruise like this if you paid us. We have just cancelled a cruise booked for 2023. This cruise used to be 5 * but it’s not even 3* . Celebrity want your last penny, so called free WiFi is not worth having. Proper WiFi is 160$ !!. Totally disappointed. .