Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 31 - 40 of 996 reviews
IS
Product arrived well packaged andβ¦
Product arrived well packaged and undamaged. Problem with delivery using Parcelforce was resolved by PMT for me, who were easy to get through to on the phone, genial and helpful. It would probably be worth it to switch from Parcelforce entirely imo. First time buying from PMT, wonβt be the last.
Date of experience: June 9, 2025
SS
Very prompt delivery as promised
Very prompt delivery as promised and the amplifier is perfect (as it should be, of course). So all well, no problems, five stars
Date of experience: June 8, 2025
ME
Outstanding customer service!
Outstanding: now THIS is what customer service means! The exceptional service willingness and in-store personal attention of the Birmingham team are great. Telephone accessibility is very good and there is great understanding of special circumstances / demands. The staff are also extremely friendly, not just because you are a customer, but really mean and genuine. They clearly enjoy their work and the customer contact that comes with it. A great experience in a wonderful shop, where I snapped up a great offer that made a 40-year-old wish come true better than I ever imagined :-) Too bad I can't just go from Maastricht to Birmingham for a moment every now and then⦠Thank you, guys!
Date of experience: June 8, 2025
MS
Really polite helpful and very fastβ¦
Really polite helpful and very fast service
Date of experience: June 7, 2025
CF
Absolutely shocking service
Absolutely shocking service, ordered a guitar, told would be delivered next day, never arrived. Had to call them to find out where it was, they didnβt seem at all apologetic for letting me down, didnβt offer any compensation. Told them I would like a refund and was informed I had to wait until they got the guitar back despite it never being in my possession.
Date of experience: June 7, 2025
JB
It gets stuck on a page .
It gets stuck on a page . You can't navigate backward or forward..so it took me hours to get it done
Date of experience: June 7, 2025
PP
Great service and never rushed
Great service and never rushed when visiting the store Lots of advice when needed and friendly staff
Date of experience: June 7, 2025
J
Jerry
US
Excellent customer service
Excellent customer service, very quick delivery by parcel force. One of the ordered items was missed off the first delivery, but PMT kept me informed and it was express delivered the following day. The guitar amp and footswitch were pre-used, but both items were in excellent condition with no signs of being used, and work perfectly. PMT are an excellent company to deal with, and I would highly recommend them.
Date of experience: June 6, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.