Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 41 - 50 of 996 reviews
hj
Excellent and prompt service!
Excellent and prompt service!
Date of experience: June 6, 2025
Ft
24hr Express delivery took 4 days andβ¦
24hr Express delivery took 4 days and the company isnβt actually sent the item due to the barcode being unscathed. It took for me to chase the item to find this out or id still be waiting for it. Β£400 spent and Andersonβs would have had it here next day. Shocking company and not the first time this has happened d
Date of experience: June 6, 2025
LQ
Easy to order
Easy to order, great delivery, delivered on the day. Fantastic
Date of experience: June 6, 2025
YD
Great price and service
Very quick and easy to buy from you and the price is fantastic
Date of experience: June 5, 2025
DO
Great service PMT
Great service received lovely Faith Blood Moon Venus acoustic ordered in the afternoon delivered 11.30 next morning thank you PMT.
Date of experience: June 5, 2025
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