The service is down more that it is up
The service is down more that it is up. It is pathetic, worst Internet service i've ever experienced.

PEAK Internet is a telecommunications provider based in Oregon, specializing in gigabit internet and fixed wireless services. The company aims to deliver high-speed internet solutions to residents in the Mid-Willamette Valley, specifically in Benton, Lane, Linn, Lincoln, Polk, and Marion counties. With a commitment to serving previously underserved areas, PEAK Internet offers reliable internet access through both fixed wireless and fiber options, catering to a range of customer needs. In addition to internet services, PEAK Internet provides advanced voice solutions and innovative streaming options, such as EZVideo, to enhance the overall connectivity experience for its users. The company focuses on ensuring that all customers, regardless of their location, have access to quality internet services that meet modern demands for speed and reliability.
Reviewers generally express high satisfaction with PEAK Internet, highlighting the fast internet speeds and excellent customer service. Many customers appreciate the personal touch, noting that they can easily connect with local representatives without navigating through multiple options.
Positive experiences are frequently mentioned, with one user stating that PEAK Internet has been their reliable ISP for over 20 years. However, there is a notable complaint regarding service reliability, as one reviewer reports frequent outages, describing the service as "down more than it is up." Despite this critical feedback, the overwhelming sentiment remains positive, with most users praising the overall quality of service. Overall, PEAK Internet is viewed favorably, though attention to service stability could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.3 | 6 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2023.
| Month | Average | Reviews |
|---|---|---|
| Apr 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“Oh my oh my”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +3% | 175 |
Bottom line: PEAK Internet is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.3).
6 reviews of PEAK Internet. Filter by what matters to you.
Over a year ago
The service is down more that it is up. It is pathetic, worst Internet service i've ever experienced.
Over a year ago
Fast internet, fast and accurate service and help when needed. Thank you!
Over a year ago
We always have quick access to the internet and the tech support is professional.
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The service is down more that it is up. It is pathetic, worst Internet service i've ever experienced.
Oh my oh my. My boyfriend and I just received service from Peak Internet today. If I could give more than 5 stars, I certainly would. Prior to today we had service with Hughes Net...bad choice from the get go. We never got a strong signal with Hughes Net...but we got a steady strong one with Peak Internet. The technician was awesome. I think his name is Tim. Anyway he connected service in record time, my opinion. I wish that I didn't wait so long to get service from Peak Internet.
Fast internet, fast and accurate service and help when needed. Thank you!
We always have quick access to the internet and the tech support is professional.
PEAK Internet has been my ISP provider, both as a business and for my personal needs for over 20 years. The most important aspect of my satisfaction with PEAK is their personal, accessible, and timely service and tech support. These folks are GREAT!! No other internet provider can even come close.
I love your service, overall. I also greatly appreciate the fact that I can connect with someone directly without pushing multiple options, and especially that I can speak with a real person LOCALLY!! Another thing I greatly appreciate is the fact that your techs are so patient and explain things so clearly! The only issue my husband and I have is the fact that there is such a lag in up-or download times during certain times such as evenings and Sunday afternoons even though we had signed up for Highspeed DSL. If you could fix that and the drag when more than one device is being used, that would be optimal. Other than that, I thank you so much for your services and your help! Sincerely, Joan Haines
PEAK Internet is a telecommunications provider based in Oregon, specializing in gigabit internet and fixed wireless services. The company aims to deliver high-speed internet solutions to residents in the Mid-Willamette Valley, specifically in Benton, Lane, Linn, Lincoln, Polk, and Marion counties. With a commitment to serving previously underserved areas, PEAK Internet offers reliable internet access through both fixed wireless and fiber options, catering to a range of customer needs. In addition to internet services, PEAK Internet provides advanced voice solutions and innovative streaming options, such as EZVideo, to enhance the overall connectivity experience for its users. The company focuses on ensuring that all customers, regardless of their location, have access to quality internet services that meet modern demands for speed and reliability.
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