Real people with understanding and…
Real people with understanding and prompt action when required. I have received excellent service from this company.

Last reviewed 10 months ago
10 months ago
Real people with understanding and prompt action when required. I have received excellent service from this company.
10 months ago
It all seemed to go smoothly, but it was not clear from your (to me) ambiguous response whether or not I had done what was required.
10 months ago
We had internet starting the contract in March. Suddenly after 2 months our Internet got unstable until it stopped completely. The service department was very helpful, but they/ we couldn't find what... See more
10 months ago
I first was with Sky satellite. After Sky Freedomsat took over. It is working fine without problems and even the monthly cost is less as before I have no complains. Selling my house end of September... See more
Real people with understanding and prompt action when required. I have received excellent service from this company.
It all seemed to go smoothly, but it was not clear from your (to me) ambiguous response whether or not I had done what was required.
We had internet starting the contract in March. Suddenly after 2 months our Internet got unstable until it stopped completely. The service department was very helpful, but they/ we couldn't find what the problem exactly was. Service in Greece, a technician coming to our house, would cost +/- €1000. Outrageous. The technician was probably going to come with a private helicopter. So we stopped our contract with Bentley.
I first was with Sky satellite. After Sky Freedomsat took over. It is working fine without problems and even the monthly cost is less as before I have no complains. Selling my house end of September. This is the reason for stopping. Thanks
As I've been asked to write this review so soon after its installation, my review is more a reflection of the installation process. A reader should also note that the company I contracted with for the service (Bentley Telecom) seem to be a subcontracter of Freedomsat who in turn get a subcontractor to fit the kit. Having said this I was disappointed that: The subcontractor failed to turn up to fit the equipment on the first date I was given by Bentley Telecom. This was due to a Bentley error. When the engineer came to fit the equipment he told me it would not fit where I wanted it to go. Then, when it was too late, he agreed he had been wrong. It's to soon to say how reliable the actual service is.
Team very responsive. I’m glad to know now that there is an app to self activate.
Katie who sorted me out very hepfull And replied to emails straight away. Thank you again Katie.
Thanks a lot to Katie for her prompt answer
Been signed up for their satellite broadband product for a number of years. Very prompt and helpful customer support and solving of any issues we had. Would recommend.
ciao Katie, mi spiace, ma purtroppo la connessione dove abito è veramente bassa e solo tramite satellitare. Inoltre io ho un bed and brekfast e nella mia zona anche il telefono prende molto male. Qui si vive con Wifi quindi ci deve essere un servizio internet sufficiente per tutti. Vi terrò comunque presenti. Cordialmente e buona vita Aurora
Ok per quanto da voi stabilito e grazie per la vostra cortese sollecitudine. Saluti Andrea Di Dedda
I have had a unfortunate experience with a more traditional supplier. The system was installed yesterday and appears to function well. The speeds are ok and I have nothing to complain about.
Excelent response rate even on a subscription discontinuation request. I will use them again if I ever need satelite internet.
What a change to actually speak to a human being and not a Bot! Steve, from Support was a great help and really speedy when replying to all my questions. After our internet provider went into liquidation, there was no communication but after being told by a friend to try Bentley Telecoms everything was sorted and restored, even cheaper monthly fees too! Excellent service.
prompt, professional and helped our local person setting it all up by remote phone call.
Very professional company and the support team, especially Billy are superb.
I have been with this company for the past ten years which has given excellent service. I live in France where we have been recently connected to fibre optic internet hence the reason for the change.
The lady I spoke to was highly professional, very polite and helpful.
Easy to deal with and quick with technical advice.
Phone response was immediate and Kevin and Billy were truly excellent! It was a really complex issue to reconnect the broadband after previous supplier went into administration, and took a week and a lot of phone calls but they were very patient and clear all the way....always friendly and informative...thank you!
Based on analysis of 9 reviews rated 1-2 stars for Freedomsat 4G, Fibre & Satellite Broadband Internet
“We had internet starting the contract in March”
“Unable to login to my controls ever since the new IP address and satellite was fitted by BW”
“The internet service only worked steady for 10 days”
“It is slow and barely works for most of the time”
“The cost is too high for what you get”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Freedomsat 4G, Fibre & Satellite Broadband Internet is a UK-based internet service provider that offers a variety of broadband solutions tailored for both residential and business users. The company specializes in delivering fast and reliable internet services through multiple technologies, including fibre, Starlink satellite, and 4G/5G connections. Freedomsat aims to ensure connectivity for customers in various locations, making it a versatile choice for those seeking dependable internet access. With competitive pricing starting from as little as £19 a month, Freedomsat provides options suitable for different needs and preferences. The company prides itself on its UK-based customer care and support teams, ready to assist with inquiries, purchases, and technical issues. Additionally, Freedomsat offers fast shipping options for self-installation purchases, further enhancing its service efficiency.
Reviewers consistently praise Freedomsat for its excellent service and helpful staff, highlighting the prompt and professional support they receive. Many customers appreciate the responsiveness of team members like Katie and Steve, who provide quick assistance and clear communication. The installation process is generally smooth, and users report satisfaction with the broadband service, noting that it often works better than previous providers. However, some consumers express frustration with internet stability, mentioning instances of service interruptions after initial setup. Despite these occasional issues, the overall sentiment remains overwhelmingly positive, with a strong emphasis on customer support and satisfaction. Freedomsat is regarded as a reliable choice for broadband services, with most users recommending it based on their experiences.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.