PC Specialist Ltd operates as a manufacturer of custom-built computers and laptops, catering to a diverse range of customer needs. The company specializes in creating high-performance desktop PCs, gaming laptops, and professional workstations, allowing customers to tailor their devices using an advanced configurator. This feature enables users to select specific components, ensuring that each build meets their unique requirements, whether for gaming, video editing, or everyday office tasks. Targeting both individual consumers and businesses, PC Specialist Ltd focuses on delivering quality electronics technology solutions in the United Kingdom. Their offerings include Intel and AMD-based systems, with options for overclocked models and liquid cooling setups. By providing customizable computing options, the company aims to satisfy the demands of tech-savvy users seeking personalized performance in their computing devices.
PC Specialist Ltd receives high praise for its excellent build quality, reliable service, and effective communication throughout the ordering process. Many reviewers highlight the ease of customizing PCs to their exact specifications, with several noting the great support from the sales team and tech support.
Customers appreciate timely updates and the overall performance of their devices, often expressing satisfaction with their purchases. However, some negative feedback points to issues such as missing parts in deliveries and discrepancies in component specifications, like slower RAM than advertised. While the majority of experiences are positive, these complaints indicate room for improvement in quality control and customer support. Overall, PC Specialist Ltd is viewed favorably by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“From ordering to delivery, I was kept informed of the progress of my build and even got photos of it when it was buil...”
“Great way to treat a first time customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: PC Specialist Ltd is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.1).
60 reviews of PC Specialist Ltd. Filter by what matters to you.
Was kept in the loop from start to finish. Knew how far along the production process the PC was an was never left in the dark. Arrived exactly how I ordered it and am very pleased with the result.
Extremely poor customer service and product support along with very long waiting times on the customer helpline. They also added an additional premium delivery after charge which they said was for a 2 day delivery only for me to be told by the courier that PC Specialist had sent my order by economy rate and it took over a week to be delivered. They have clearly grown to big to care about customer service and have adopted deceitful Arthur Daley tactics to increase income. Also, they damaged the fan by forcing the internal packaging on the computer and when I raised my concern over the fan noise I received a dismissive email telling me that I need to return the system even though I had the onsite care package. Overall I give them a score of 1 out of 10. I will not be ordering any more computers from PC Specialist!
Very happy with my Vortex Ultimate build! Looks great and awesome performance. No problems setting it up.
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Spot on as always.
So far so good. Built as ordered, delivered within promised timeframe (kudos to UPS ... and PCS for not cheesing with cheap delivery services).
The page for assembling my own specification worked well, and the recommendations for what would and wouldn't work when progressing to ordering seemed sensible. Couldn't ask for more.
PC works fantastic and it arrived in good time as well.
I bought my last computer from PCSpecialists back in 2017 but due to Microsoft ending support of Windows 10 for my i7 powered machine in October, I decided to upgrade both OS and computer. PCSpecialists were the obvious choice as my last computer from them ran 24/7 for over 4 years without a problem. . . . In fact, the computer ran even better leaving it running! My new machine is way more quite and runs just as smooth. Here's hoping it will last another 8 years! Thank's guys ;)
Great service. Pc is amazing and working well. True specialists
Absolutely brilliant. Easy to order, personalise and track build & delivery. We built this for my parents, the set up was so simple and took a load off our to do list, in creating and moving data. Highly recommend
**Note - I have purchased numerous PCs from PC Specialist for the last 20 years. Generally they are great** Nowell Tuitt is the only reason this isn't a 1 star review. Kudos to Nowell for his support and efforts to try and resolve the situation. Unfortunately, as yet, no real solution but he seems to be trying and that's admirable given the lack of effort or care by the colleagues that surround him. After placing an order for a 'gaming laptop' with a decent spec, paying extra for a quick delivery as it was a birthday treat that I wanted to get here on time I was very disseapointed to find that the laptop had two major issues. 1 being that the fans were so loud that it made it impossible for anyone to be in the same room without having to shout to communicate with each other and 2 being that the temperature of the keyboard makes it impossible to type on (ironic.. given the aircraft take off fans.. and the 5 fan cooling pad). Well it happens.. No big issue as just return it and purchase something with a better spec that is fit for purpose. Right? Wrong. Because I purchased this as a birthday gift, I used a business account to temporarily pay for the laptop so that the funds were hidden from the recipient. So PC Specialist decided that makes it a B2B transaction and therefor "No eligibility to return". This was a back and fourth debate for over an hour, when they eventually decided to take the laptop back and investigate it further and suggested that if it was faulty, they would fix it then refund as per my request. So back the laptop went. For a week. Only to be met with a rather rude email stating "Yes it's very loud. Yes it's very hot. Lots of people have told us they're too hot and they're too loud." followed by "However, it's fine and is being returned to you". What?! So I replied, and got no reply to the email within a day and so I decided to phone them. That's when I got Nowell on the phone who seemed like a great guy. Happy to support and guide and even agreed that it made no sense what was going on. We discussed the option, as per my suggestion, that I could return the laptop for a credit to my account which I could then use towards upgrading my other PCs (also purchased from PC Specialist). Neither Nowell nor I saw any issue with this resolution and so that seemed a go. I just had to wait until today to get a confirmation of this as he had to check with the retentions team. Not entirely sure why they're called the retentions team when all they want to do is get rid of customers.. Which is pretty clear from the recent reviews which show the never ending increase of poor customer service.. It's a real shame that PC Specialist has taken such a nose dive over the years. They have been amazing from start to finish previously and I couldn't have faulted them. Any issues were resolved quickly and ammicably. The new 'improved' PC Specialist however.. Is a complete farse. Kudos again to Nowell, who seems to be carrying PC Specialist on his back. Perhaps pop him into the retentions team so you don't lose all your customers. This is an ongoing situation, in my eyes at least. So I will amend this review once the situation has come to a conclusion.
Great response . Really pleased with the laptop and the delivery
Saving me the hassle of building my own PC and delivering it within five working days
Great company, like their testing and advice and the end product.
I was given really fantastic advice, quick delivery and all round excellent service.
Such a good purchase
I was a long term customer of this company, although the last computer I bought from them was about 5 years ago. I just bought a new computer. They were about a week late to deliver (because of the "rigorous" testing) The computer did not work at all... Spent an hour on the phone with their support. They could only offer that I will send the computer back to be fixed. When I informed them that I do not think that a brand new item should be fixed, they agreed to take it back. Needless to say I will not buy anything from them again
Review for PC Builder UK I recently purchased a new PC from PC Builder UK. The computer itself and the support from PC Specialist were very good. The verbal customer service had some flaws — it was accurate and somewhat friendly, but could definitely be improved (for example, being open on Sundays would help). The graphics card unfortunately arrived broken, likely due to shipping. I would have preferred a full replacement PC, but because of the delivery time, I opted instead for a replacement graphics card. Their engineers patiently talked me through the installation. While they were helpful overall, I think they could provide a bit more detailed guidance for customers who are new to graphics card installation. The company responsible for the setup service was far less satisfactory. As of writing, they still haven’t come out. They were supposed to call me the week before delivery to arrange a day, but never did. When I called them the day after my PC arrived, they initially had no record of my order. When they eventually rang back, they offered only a very limited selection of setup dates, most of which clashed with my work schedule. Overall: The PC and support from PC Specialist were solid, but the third-party setup service was poor. I’d recommend the PC itself, but be prepared for possible frustration with the
So far Excellent Product and super fast delivery
PC Specialist Ltd operates as a manufacturer of custom-built computers and laptops, catering to a diverse range of customer needs. The company specializes in creating high-performance desktop PCs, gaming laptops, and professional workstations, allowing customers to tailor their devices using an advanced configurator. This feature enables users to select specific components, ensuring that each build meets their unique requirements, whether for gaming, video editing, or everyday office tasks. Targeting both individual consumers and businesses, PC Specialist Ltd focuses on delivering quality electronics technology solutions in the United Kingdom. Their offerings include Intel and AMD-based systems, with options for overclocked models and liquid cooling setups. By providing customizable computing options, the company aims to satisfy the demands of tech-savvy users seeking personalized performance in their computing devices.
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