PC Specialist Ltd operates as a manufacturer of custom-built computers and laptops, catering to a diverse range of customer needs. The company specializes in creating high-performance desktop PCs, gaming laptops, and professional workstations, allowing customers to tailor their devices using an advanced configurator. This feature enables users to select specific components, ensuring that each build meets their unique requirements, whether for gaming, video editing, or everyday office tasks. Targeting both individual consumers and businesses, PC Specialist Ltd focuses on delivering quality electronics technology solutions in the United Kingdom. Their offerings include Intel and AMD-based systems, with options for overclocked models and liquid cooling setups. By providing customizable computing options, the company aims to satisfy the demands of tech-savvy users seeking personalized performance in their computing devices.
PC Specialist Ltd receives high praise for its excellent build quality, reliable service, and effective communication throughout the ordering process. Many reviewers highlight the ease of customizing PCs to their exact specifications, with several noting the great support from the sales team and tech support.
Customers appreciate timely updates and the overall performance of their devices, often expressing satisfaction with their purchases. However, some negative feedback points to issues such as missing parts in deliveries and discrepancies in component specifications, like slower RAM than advertised. While the majority of experiences are positive, these complaints indicate room for improvement in quality control and customer support. Overall, PC Specialist Ltd is viewed favorably by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“From ordering to delivery, I was kept informed of the progress of my build and even got photos of it when it was buil...”
“Great way to treat a first time customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: PC Specialist Ltd is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.1).
60 reviews of PC Specialist Ltd. Filter by what matters to you.
Over a year ago
I have ordered three laptops and have just ordered my first Gaming PC from them. I will continue to use PC Specialist UK on into the future when - if - I need to upgrade. I've used their Tech Support... See more
Over a year ago
Great advice from the sales team, going through my requirements and finding a solution.
Over a year ago
Great team to work with to custom build our PCs for our school.
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I have ordered three laptops and have just ordered my first Gaming PC from them. I will continue to use PC Specialist UK on into the future when - if - I need to upgrade. I've used their Tech Support chat once which lasted for nearly 1H40M and the guy got me sorted out. Can't speak highly enough of this company. Simply the Best!
Great advice from the sales team, going through my requirements and finding a solution.
Great team to work with to custom build our PCs for our school.
The PC is good and running well. However there were some issues: - The DDR5-5200 RAM I ordered was downgraded to a much slower speed of DDR5-3600 (with no reduction in price). Although I chose to accept this, I think they should stop advertising 192GB of DDR5-5200 as a configuration option if it it will not actually run at that speed. - Due to this RAM issue, the build time took two extra weeks over the requested 3-day build time - The OS was installed on the slow HDD instead of the fast SSD (contrary to the information on the configurator)
What an amazing company! I could build my PC to my exact specifications. From ordering to delivery, I was kept informed of the progress of my build and even got photos of it when it was built before going through the testing stage. I now have a truly amazing PC that has exceeded my expectations! Thank you so much PCSpecialist!
Good communication throughout and helped fix a Windows update problem shortly after receipt with clear and friendly support over the phone. Have bought from PCSpecialist before, and definitely will do again.
Ordered a case which was supposed to house 4x 3.5 hdds. When they sent me photos of the build I noticed a bracket to hold 2 hdds was missing, so I informed them and they said they would get the bracket for me. PC arrives a week later with no bracket. They are now telling me to contact the case manufacturer directly or they might be able to source it but for an additional fee. Great way to treat a first time customer. Won't be using them again
Great experience overall! The website was easy to use and the PC I received is excellent — really happy with the build quality and performance. There were a few days with no updates or communication during the build, which was a little frustrating, but once it was dispatched it arrived very quickly. Would recommend PC Specialist!
Order 3147618 and supplemental add-ons. Components good but not impressed with build quality. I can only assume positive reviews are for prebuilds. My experience on a bespoke build has been very poor. Cable management to rear involves simple cable tying all cables en bloc and then stretching wires to fans etc. Would be quite nice to access my HDD / SSD bays. 3 intake fans added and were not all placed in same orientation. Just looks messy in a prominent location. AiO pump failed on arrival. RAM modules are bios compatible but not software compatible with Ryzen Master or GIGABYTE Control Centre. Cause software or system crash even when XMP deactivated in BIOS. Some of the wire routing options at the front make no sense when there are hidden options everywhere. Overall, I do not trust that any effort was put into my build. I think PCS should be embarrassed by what they provided for a so-called expert service. So far, after sales have been excellent and are the only reason I have not simply returned the product. When I pay for a service I expect quality. Something off the shelf would have been better than what I received. I will have to redo all the wiring myself, I have to replace the AIO myself, and all this for a bespoke build. A very unhappy customer
I shopped around a lot, and got quotes from multiple other PC builders, and PC Specialist offered the best components, at the best price by far. Throughout the whole process I was kept fully informed by the website, at every step of the way, putting my mind at ease after spending so much money. The PC itself runs wonderfully, I'm playing high end games at high settings without issue, and the build quality inside is so clean and tidy. I genuinely couldn't be happier with my decision to go with buying from PC Specialist, and I will be going straight back to them in the future when I'm due an upgrade.
The PC is excellent. I am delighted with my purchase. However, the delivery time was approximately a week longer than originally anticipated, which was unfortunate. The communication about this was not great. I assume that it failed in testing, but I only knew because the date of testing changed on the order. My calls to Support were less than enlightening as it appeared that there was no direct communication between Support and technicians. One final issue, which I accept was largely my own fault, was that I was attempting to plug in my monitor into (what I thought was) the only visible HDMI port. This did not work. The working HDMI ports are inset and located directly under a "lip" at the rear of the PC. The ports are only easily visible if they are at eye level, which I imagine will rarely be the case. I had the PC on the floor next to my desk, with the rear of the PC facing the wall. When looking from above, the HDMI ports are not visible. The Support operative who assisted me was fantastic in this instance. However, you might wish to consider signposting the working display ports in advance of first use. However, as I say, there is a huge element of "user error" in this regard. But, to re-iterate, these were teething issues, and I am extremely happy with my purchase!
This is the third time I have bought from P C Specialist. The great things are: the freedom to include the parts that I want, with a choice of suitable components that will work together; knowing (and using) expert guidance at all stages; and helpful and friendly human and personal advice when problems arise. The let-downs were that I thought I had ordered partitions in the memory, but there were none. and long response times on the phone. A rapid delivery is useful, but not as useful as the personal service.
Great price and great build. Very well packaged and on time.
Fast PC build, test and tracked and updated delivery. Working with Windows 11 straight away.
They constantly provided update reports, the tower itself is well made with no problems and has been working like a charm
Impeccable support, gave me attention throughout the process and always sending updates of the state of the PC, with 360° images and guides on how to proceed. The computer arrived impeccably (I live in Portugal, so he traveled a lot). Without much to add beyond everything very fantastic, I am loving my new machine.
We recently ordered a custom desktop PC from PC Specialist for our company, and the entire experience was smooth and professional from start to finish. Before placing the order, we contacted their team to clarify a few details related to our company registration. Their response was prompt, clear, and helpful—ensuring we had all the necessary information to proceed confidently. The ordering process was straightforward, and the PC arrived within the expected timeframe, exactly as specified. The build quality and performance have met our expectations, and it’s been running reliably since day one. We appreciate the excellent customer support and the attention to detail throughout the process. Highly recommended for both personal and business needs.
This is the second computer I have ordered from PC Specialist, always great service, transparent process that can be viewed through every aspect of the build, always available on the phone or email, my 1st computer bought over 10 years ago, had a lot of problems to start with, but the warranty and service commitments from the company are first rate, that’s why I bought another PC from this company, peace of mind is a big selling point. Definitely recommend
I have recently ordered both a PC & laptop from PC Specialist recently and both were delivered before expected and everything works brilliantly, as ordered. I will certainly be using them again in the future.
I have used PC Specialist a number of times and have typically been extremely happy hence being a returning customer. This build would have been a 5 star however the build came with a GPU mount that was lose and sagging upon arrival, coupled with this I would have expected the BIOS be configured correctly to enable the PCIe USB hub purchased to be working but it was left to myself to update this. Im also a little concerned by the fact I purchased thermal paste and 2 x ARGB strips however only 1 strip was fitted and the other not even included in the spares along with the paste not being included despite not being used as the CPU Cooler used the pre-applied paste. Those little things left a little frustration about the overall service I have become to expect of the usual top class service.
PC Specialist Ltd operates as a manufacturer of custom-built computers and laptops, catering to a diverse range of customer needs. The company specializes in creating high-performance desktop PCs, gaming laptops, and professional workstations, allowing customers to tailor their devices using an advanced configurator. This feature enables users to select specific components, ensuring that each build meets their unique requirements, whether for gaming, video editing, or everyday office tasks. Targeting both individual consumers and businesses, PC Specialist Ltd focuses on delivering quality electronics technology solutions in the United Kingdom. Their offerings include Intel and AMD-based systems, with options for overclocked models and liquid cooling setups. By providing customizable computing options, the company aims to satisfy the demands of tech-savvy users seeking personalized performance in their computing devices.
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