Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
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Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
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Website
www.pcslegal.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
TS
3 months for initial enquiries and 2 weeks for a reply
Took 3 months to send out initial enquiries. 6 months later all they had to do was respond to 2 enquiries to complete the sale. They did not respond in over 2 weeks. Sale is in jeopardy and going to fall through because of 2 enquiries. Please do better
Date of experience: May 27, 2025
P
Avoid
Avoid. A straightforward sale and purchase, both sides handled by PCS, took 6 months. This was purely because of over load on PCS part. Extremely poor communication ( email unanswered) and no explanations given. Activity then unexplained lulls for 6 weeks at a time with no external legitimate reason. Thye also owe us money. If we could have backed out we would have done.
Date of experience: May 27, 2025
J
Jill
US
Paige O'Brien and the Quebec team are…
Paige O'Brien and the Quebec team were superb throughout two back-to-back sales and one purchase. Really responsive. Excellent service delivery. Pleasant and polite always. Made everything very straightforward. Thank you so much Paige. You have been amazing throughout.
Date of experience: May 26, 2025
AL
Appalling service - avoid at all costs
Appalling service, they do not even deserve 1 star. Severe lack of communication, it is impossible to get through to Stuart Forsdike who was meant to be my conveyancing case handler working on a time-sensitive auction purchase. I never actually got to speak to Stuart which speaks volumes of their client service. I tried all communication channels: email, telephone, even their 'innovative' technology portal which no one at the firm seems to use. If you are searching for an efficient, hassle-free conveyancing process I would stay well clear of PCS.
Date of experience: May 23, 2025
jp
Avoid at all costs…
The most rude and unprofessional company we have ever had to deal with. It took nearly 6 months for a completely no chain transaction, resulting in thousands extra in stamp duty due to the rate increase during that time. We were told that emails had been sent to us when they clearly hadn’t, and then we were blamed for not having replied to them! A complete and utter shambles.
Date of experience: May 22, 2025
RW
Shocking communication
I have been in the process of selling a small bit of land to my neighbour for 10 months. No chain or complications just very straight forward. PCS claim they pride themselves on their service which is far from reality. Calls and emails are constantly ignored without any acknowledgment whatsoever. My elderly neighbour is very stressed and upset but neither him or myself are getting any reassurance. I understand these things can take time but the lack of communication is shocking and frankly rude. All of this coupled with a serious breach of data protection laws for which I was offered a £25 voucher is shocking and embarrassing on you.
Date of experience: May 21, 2025
N
Natalie
US
Shocking service and fake reviews on here
From the very beginning, PCS Legal treated me with utter contempt. I was referred to them through Easy Move for my first-time buyer conveyancing on a new build, but there was no introduction or clear explanation of what to expect—just a complete disregard for my position as a client. Their online portal exists but only gets updated if I chase them; otherwise, I was left completely in the dark. The instruction started on 20th February, and communication was virtually nonexistent. Messages on the portal went unanswered, and when I switched to emailing, I was met with curt, dismissive responses from Luke Neale’s assistant, Holly. Calling and complaining about the lack of meaningful communication resulted in an annoyed, condescending email from Luke himself, who coldly reminded me they respond within 72 hours—clearly more interested in shutting me down than helping. Weeks passed with no progress, while my mortgage offer deadline loomed. When I finally managed a phone call with Luke, his attitude was hostile and passive-aggressive. He spoke over me repeatedly and seemed determined to assert dominance rather than provide any real assistance. As a professional who regularly interacts with solicitors and legal experts, I found Luke’s behavior shockingly unprofessional and disrespectful. To add, Luke does not even have a law degree, which makes his lack of professionalism and understanding all the more concerning. For almost three months, Luke refused to confirm or even discuss a completion timeline. It was only after persistent pressure from myself, the developer’s legal executive, and the sellers’ solicitors that PCS finally moved the process forward. I complained directly to PCS Legal’s complaints team and to Kate, the director, but received no response or even an acknowledgment of my concerns. This has been, without question, the worst conveyancing experience I’ve ever had. I also suspect some of the glowing reviews online are fake—they describe conversations rather than actual services and come from accounts with no prior history. The only positive thing I can say is on the day of completion, the process was smooth and quick, completed for 11am. I will be sharing this review with the ombudsman and the relevant regulator. If you want respect, professionalism, and effective communication, I urge you to look elsewhere.
Date of experience: May 21, 2025
L
Complete shambles
I am not a customer of theirs, however, I am purchasing from their client and I truly feel that these guys do know now what they're meant to be doing, because what they've done so far is a complete shambles. Everyone in the chain was ready months ago, and people are now wanting to pull out because of the lack of progress. Even though people are constantly chasing them, they are still answering enquiries sent to them in Feb (it's now May). Today they finally contacted the original developer, which they are required to do to answer one of the enquiries, something they should have done in Feb. They keep making out that they've answered all enquiries but I can see from the email chain that they haven't. I dread to think what other enquiries they've forgotten about, I have no confidence in them whatsoever. Avoid at all costs.
Date of experience: May 20, 2025
PK
Wish I could rate lower
Wish I could rate lower! Since agreement with this team all has been nothing but a shambles! What should be a simple process with a first time buyer seems awfully delayed for no apparent reason with no communication whatsoever. There’s been no courtesy call after agreement, so I don’t know who is managing my case and I had to call them to update moveIn online after all documents received. The team also blamed the sellers solicitors for delays however they had contacted PCS weeks in advance with all paperwork requested, contract/management pack (all confirmed by emails within a day of requesting). When contacted, they seem very nonchalant, ready to blame others without being proactive to solve things themselves like simply checking emails. It’s super difficult to get through to the SLJ team! I raised a complaint weeks ago via the complaints email and have still not received a response, no apology, no follow up! Please avoid!
Date of experience: May 20, 2025
MH
Never again
Alas, my experience with PCS Legal was dismal. It became grim having to listen to the on-hold message so often, because none of the promises it made were kept. The online portal that would keep me up to date with everything was not updated after the first few weeks. I learned eventually that I always had to call the switchboard, because Sarah Joy’s team never answer external calls (something the vendors’ agent kept contacting me to complain about, which added to the stress). Emails were seldom replied to. Phone messages went into a void. Direct questions were not answered. I ended up couch surfing with my belongings in storage, after they discovered a piece of information they’d asked for three months earlier had not been delivered - it had not occurred to them to chase up that crucial information at any point. I had assumed a large company would be impersonal but efficient. Instead I felt like they did not care whether my purchase and I even existed. It was a very dispiriting and very protracted process.
Date of experience: May 20, 2025
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