PCS LEGAL
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Shocking service and fake reviews on here
From the very beginning, PCS Legal treated me with utter contempt. I was referred to them through Easy Move for my first-time buyer conveyancing on a new build, but there was no introduction or clear explanation of what to expect—just a complete disregard for my position as a client. Their online portal exists but only gets updated if I chase them; otherwise, I was left completely in the dark. The instruction started on 20th February, and communication was virtually nonexistent. Messages on the portal went unanswered, and when I switched to emailing, I was met with curt, dismissive responses from Luke Neale’s assistant, Holly. Calling and complaining about the lack of meaningful communication resulted in an annoyed, condescending email from Luke himself, who coldly reminded me they respond within 72 hours—clearly more interested in shutting me down than helping. Weeks passed with no progress, while my mortgage offer deadline loomed. When I finally managed a phone call with Luke, his attitude was hostile and passive-aggressive. He spoke over me repeatedly and seemed determined to assert dominance rather than provide any real assistance. As a professional who regularly interacts with solicitors and legal experts, I found Luke’s behavior shockingly unprofessional and disrespectful. To add, Luke does not even have a law degree, which makes his lack of professionalism and understanding all the more concerning. For almost three months, Luke refused to confirm or even discuss a completion timeline. It was only after persistent pressure from myself, the developer’s legal executive, and the sellers’ solicitors that PCS finally moved the process forward. I complained directly to PCS Legal’s complaints team and to Kate, the director, but received no response or even an acknowledgment of my concerns. This has been, without question, the worst conveyancing experience I’ve ever had. I also suspect some of the glowing reviews online are fake—they describe conversations rather than actual services and come from accounts with no prior history. The only positive thing I can say is on the day of completion, the process was smooth and quick, completed for 11am. I will be sharing this review with the ombudsman and the relevant regulator. If you want respect, professionalism, and effective communication, I urge you to look elsewhere.