Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pcslegal.co.uk
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
BP
Don't under any circumstances use these…
Don't under any circumstances use these people. It took 7 months to complete on a purchase of a property . They never called back and always took a minimun of 2 weeks to email back. They also never phoned back when I left a message. Terrible company . Terrible staff and terrible work ethic. I had more contact with them on the last day that I did for the whole 7 months and that was only because they wanted there invoice paid. I asked them to break down the costs and explain what was what and they couldn't do a basic thing like that.
Date of experience: June 2, 2025
js
Thank you Lauren, your a star!
I would highly recommend PCS Legal for conveyancing. I was executor of a very complicated will. Lauren was very helpful at all times. I was kept up to date at all stages. Emails were answered promptly and any concerns I had were quickly dealt with. Thank you Lauren!
Date of experience: June 2, 2025
RW
⭐️⭐️⭐️⭐️⭐️ Absolutely Phenomenal Service – Faultless from Start to Finish!
I recently used PCS Legal for my conveyancing and had the absolute pleasure of working with Sonia – and wow, what an experience! From the very beginning, Sonia was phenomenal. She was super quick, incredibly efficient, and made what could have been a stressful process feel completely seamless. Every email I sent was responded to within hours, often even within minutes. Her communication was crystal clear, and she kept me updated every step of the way without me ever needing to chase. It’s rare to find a professional who is this responsive and on the ball. The entire process was handled with precision, care, and true professionalism. I honestly can’t fault a single thing. Sonia and PCS Legal have completely raised the bar for what excellent service looks like – I wouldn’t hesitate to recommend them to anyone! Thank you, Sonia, for making this such a smooth and stress-free journey!
Date of experience: June 1, 2025
G
Giulia
US
Didn't pay Stamp Duty and left me in debt
I bought a house with pcs legal. Communication was always bad but they got shit done. However, after purchase I found out they hadn't paid the stamp duty of 29k in 2 months after completion and now there is a 300 pounds debt in my name with HMRC. Tjey were seating on money for zero reason apart from incompetence. I tried contact multiple times with no luck. After a lot of fuss they finally paid the Stamp duty but not the interest and I'm still getting threatening messages from HMRC. Still expecting contact, apologies and compensation. My solicitor was Sonia and Client Care person who is now disappearing too is Michael.
Date of experience: May 31, 2025
T
Tim
US
Honest opinion
Solicitor’s get a knock more often than most but I found pcs, especially Ed, Donna and miles (along with any of the team I spoke to) to be sympathetic to my requirements and nothing seemed like too much trouble. Very happy with the service received
Date of experience: May 29, 2025
N
Neil
US
Communication is key and PCS were great
Let's be honest, purchasing or selling a property is rarely straightforward and always stressful. However, my recent purchase was actually quite smooth with a bit of a delay mainly due to the vendors. Rochelle was my case handler and always kept me up to date with the progress of my case with estimated dates etc. The online hub was useful and just good to see where I was in the process. I can highly recommend PCS for conveyancing.
Date of experience: May 28, 2025
CS
AVOID - avoid if you value your sanity
We started the purchase of our flat in December and our solicitors only flagged the variatoon of deed issue with the lease a week before completion. This caused unnecessary stress, delays, and financial cost , all due to their lack of attention and care. No further implications - no cancellations - nothing. Both sides seller and buyer are constantly on it everyday. We had to chase them constantly, call daily, and take time off work from the anxiety this caused. There was no sense of urgency, ownership, or accountability. We pay for a service that failed us at every step. Our case is still under process with no clear timeline. We have to pay twice removal service fees and temporary accomodation. We have been assigned to inexperienced solicitor P.C who only picks up our case when we call them on the day. How on earth they havent picked up this requirement ealrier in Jan or Feb??? Insane. There is no senior management involved, even we copy them million times via email including the complaint department too. They provide generic and unclear repsonses to any kind of queries we might raise. Their (advertised) values are completely opposite in what they actualy offer. It is not my problem if they are overwhelmed - they could be honest and take immediate action do not bring the service down. THE WHOLE PROCESS IS HORRIFIC. AVOID.AVOID
Date of experience: May 28, 2025
DR
Daniel R
US
Unfortunately Uncontactable
Hi guys, I have tried to contact Caroline in Conveyancing for over 2 weeks through multiple routes and heard nothing. There might be an IT failure your side but afraid there is a risk to the purchase of my new home as the buyers are demanding a sale in 2 weeks, and it seems to take far longer than to get you to meaningfully progress the case. Do you think you could move things along? Would be extremely appreciative Daniel
Date of experience: May 27, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.