PCS LEGAL
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Never again
Alas, my experience with PCS Legal was dismal. It became grim having to listen to the on-hold message so often, because none of the promises it made were kept. The online portal that would keep me up to date with everything was not updated after the first few weeks. I learned eventually that I always had to call the switchboard, because Sarah Joy’s team never answer external calls (something the vendors’ agent kept contacting me to complain about, which added to the stress). Emails were seldom replied to. Phone messages went into a void. Direct questions were not answered. I ended up couch surfing with my belongings in storage, after they discovered a piece of information they’d asked for three months earlier had not been delivered - it had not occurred to them to chase up that crucial information at any point. I had assumed a large company would be impersonal but efficient. Instead I felt like they did not care whether my purchase and I even existed. It was a very dispiriting and very protracted process.