Really fantastic agency
Really fantastic agency, everything was superb and done smoothly. My special thanks to Emily white and Seamas.
4.8
Excellent
1,000 reviews
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Review summary
Ocean Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
My experience with this agency has been exceptional
My experience with this agency has been exceptional. I was buying my first house and they were always super helpful. Answering every single email promptly. Recommend them 100%, super professional.
Flat letting and management
**Title: Outstanding Service from Ocean Estate Agents!** ⭐⭐⭐⭐⭐ I recently worked with Ocean Estate Agents to let and manage my flat, and I couldn't be happier with the experience! From start to finish, their team demonstrated exceptional professionalism and expertise. The marketing of my flat was top-notch—high-quality photos and a detailed description that really highlighted its best features. They clearly understand the local market and were able to find the right tenants quickly. What impressed me the most was their communication. The team was always available to answer my questions and kept me informed throughout the entire process. I felt confident knowing my property was in such capable hands. Once the flat was let, their management services continued to exceed my expectations. They are responsive to tenant needs and ensure everything runs smoothly, which has resulted in a happy tenant and peace of mind for me as a landlord. I highly recommend Ocean Estate Agents to anyone looking to let and manage their property. Their dedication to excellent service truly sets them apart! Thank you, Ocean Estate Agents, for making this process so seamless and stress-free!
Fantastic experience for conveyancing and mortgage advise.
We used Ocean for conveyancing and mortgage advise. Conveyancing: Really excellent service throughout by Linda and her team. Everything sorted as quickly as possible and dealt really well with the sellers solicitors who were causing headaches. Howla website kept us up to date, as did emails and phone calls. Never had to chase once. Really impressed. Mortgage Advise: Again excellent service, this time by Luigi. Friendly and happy to chat through all the details with you. Found us a great deal, and regularly checked for rate changes to save us money. All around excellent.
Company details
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Contact info
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Website
www.oceanhome.co.uk
All reviews
1,000 total • Write a review
Showing 241 - 250 of 996 reviews
SW
Excellent Selling experience
Friendly and approachable on first enquiry. Professional and very competent throughout the selling process. Good communications and advice. A pleasure to deal with.
Date of experience: March 16, 2025
Y
Yasmin
US
Friendly and accommodating
I had been looking for a property to let in Portishead and walked into Ocean to inquire about a flat I spotted online. It was on the last Friday right before Christmas and all other estate agents in the area had fobbed me off. However, at Ocean Portishead, I was welcomed with a friendly and professional manner. And much to my surprise, Charlie and Kyra were happy to show me two properties nearby immediately. Kyra was especially helpful following the viewing. I decided to move forward and she kickstarted the complex administration process. Despite it being right before Christmas, the team managed to get all the references and checks complete for me to move in on the 20th of January. Kyra kept me in the loop and was there to answer my questions and facilitate the process. I’m very impressed by their efficiency and willingness to help. I highly recommend Ocean Portishead and will definitely use them again myself. Many thanks to Kyra, Charlie and all who made my move possible.
Date of experience: March 16, 2025
HP
Kept well informed and up to date with…
Kept well informed and up to date with everything
Date of experience: March 15, 2025
FP
I had a great experience working with…
I had a great experience working with Ocean Estate Agent. From start to finish, they were professional, friendly, and easy to deal with. Their communication was excellent- they kept us updated at every stage and were always quick to respond to any questions. The staff were approachable and helpful, which made the whole process smooth and stress free. I really appreciated how they kept us informed and took care of everything efficiently. I would definitely recommend them to anyone looking to purchase a property.
Date of experience: March 15, 2025
c
customer
US
Poor communication
The solicitors that we were with appeared overloaded with work. The searches for our property took almost three months to come back, and we were kept in the dark as we were not given any updates during this time. I had to contact them myself after two months to question what was going on and why we weren’t getting any information. A simple “sorry there’s a delay, but we’ll keep you in the loop” would have been enough - but we didn’t even have that. My main gripe with the solicitors have been the poor communication throughout (even after the searches came back!). Only once I had threatened to file a complaint because of the delays did they miraculously get back to me with updates within a couple of hours. I’m sure they’re good people, but if they’re being overworked then maybe they shouldn’t take on so many cases? Especially if it comes with the cost of poor customer service. They eventually got everything done which we are grateful for, but the experience was made stressful and I would not recommend ocean property lawyers to others.
Date of experience: March 15, 2025
BP
I recently purchased a property through…
I recently purchased a property through Ocean, and overall, my experience was positive and well-managed. A special mention to Chloe, who was helpful, responsive, and professional throughout the process. From the initial stages to completion, Chloe kept me informed and addressed my queries promptly. She coordinated with the sellers and ensured I had access to the property for necessary inspections. Even when challenges arose, she remained professional and did her best to assist within her capacity. While there were some delays in communication from the seller's side, Chloe ensured that I was updated whenever possible, which helped in keeping things on track.
Date of experience: March 15, 2025
JB
Quick sale
Ocean found a buyer for my flat within days of it going on the market which was great. The listing looked good; the staff were friendly and efficient; and in a process that is inherently stressful, this sale went smoothly.
Date of experience: March 15, 2025
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