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2 out of 5 stars
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OC

Ocean Estate Agents

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2 out of 5 stars

Poor communication

The solicitors that we were with appeared overloaded with work. The searches for our property took almost three months to come back, and we were kept in the dark as we were not given any updates during this time. I had to contact them myself after two months to question what was going on and why we weren’t getting any information. A simple “sorry there’s a delay, but we’ll keep you in the loop” would have been enough - but we didn’t even have that. My main gripe with the solicitors have been the poor communication throughout (even after the searches came back!). Only once I had threatened to file a complaint because of the delays did they miraculously get back to me with updates within a couple of hours. I’m sure they’re good people, but if they’re being overworked then maybe they shouldn’t take on so many cases? Especially if it comes with the cost of poor customer service. They eventually got everything done which we are grateful for, but the experience was made stressful and I would not recommend ocean property lawyers to others.