The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
3.9
Great
804 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Now Test has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Certificate was not generated
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
I was not able to receive a…
I was not able to receive a certificate!! Unacceptable
Economy Covid Self test kit
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.nowtest.com
All reviews
804 total • Write a review
Showing 661 - 670 of 800 reviews
PS
STAY AWAY!!!!!!! SCAM
An absolute disgrace of a company. Ordered my tests and received the Day 2 tests on time as expected. Sent them off the same day and received NO RESULTS. Day 8 tests turned up a week late. By this time I was out of the 10 day isolation period, without any results from my first test and obviously nothing from the 2nd, so the whole process was completely pointless. I paid almost 1000 pounds for a family of 5, and got nothing in return. I gave them the benefit of the doubt and dropped them an Email. No reply. Sent another, No reply. Sent a third, No reply!!! Also dont return calls. The only way to describe this company is rip off merchants. I will be taking them to a claims court to receive my refund as that seems the only way to get any communication from them.
Date of experience: July 27, 2021
c
customer
US
What didn’t work
Your site didn’t work and I couldn’t get my certificate in time for my flight. There was no costumer service or someone to talk to, which was very disappointing since I paid a lot for this test. I hope you will learn from this and fix your technical issues and the customer service
Date of experience: July 10, 2021
TB
To customers who have been let down - claim a refund!
I have already put up a review of the Covid testing services which this company provides – or fails to provide. In the months following their inadequate and incompetent efforts, I have pursued a refund via a chargeback on our debit cards. Although Nowtest challenged the chargeback, our claims have ultimately been successful as their challenge was as inadequate and incompetent as their “service”. They set a marker for their inadequacy by heading the challenge document as “compelling evidence for the chargeback”. In truth all the evidence was indeed for the chargeback, and it was, certainly, compelling. However, I think they probably intended to make a case against, rather than for, the chargeback. I would encourage all dissatisfied customers to raise a claim via debit or credit card companies. Nowtest defend their position by quoting selectively from their terms and conditions. Unfortunately for them the claims made by such selective quotes are demolished by the full text and context. The terms and conditions are nonsense anyway, as they refer constantly to an “app” – and the Nowtest interface is clearly not an app but an interactive website. References to Apple and Google app store terms and conditions clearly show that Nowtest’s t&c are for an entirely different, and probably imaginary, product. Key elements that customers might use to support a refund are that Nowtest say they will inform you of delays beyond their control, and that if they do so they will not be responsible for those delays. Given that they don’t appear to inform customers at all, they must therefore be responsible for delays beyond their control. It goes without saying that delays within their control are their responsibility. So, if you didn’t hear from them (no response to emails, telephone calls etc) they cannot avoid responsibility. Nowtest also make much of not guaranteeing turnaround times and delivery. This can’t stretch beyond a reasonable delay. Nobody could suggest that a delay of weeks was acceptable – not even Nowtest, I imagine. Their lack of guarantee wouldn’t stretch that far. A day’s delay might be acceptable, but delays extending beyond the quarantine time clearly render the service unfit for purpose. In our case, the height of absurdity was Nowtest’s contention that if we had committed a crime they would not be responsible for refunding our money. They didn’t actually say that we had committed a crime – that would have been libellous, as we hadn’t – but for some inexplicable and unsupportable reason they introduced this suggestion as a potential justification for denying a refund. It is obvious from the reviews here that this company should be avoided by all. If, like me, you were misled by the idea that their appearance on a government site was some indication of quality and you paid them for an inadequate service, then fight for a refund. They may well refuse – but fight via your credit or debit provider if that is how you paid. It is hard work – Nowtest put up a 22 page document to defend against our claims – but they lost. It took many hours of effort on our part to explore the misleading, inaccurate and false statements they made to deny our refunds, but I believed it necessary to try to limit their assault on normal standards of trade. Note to Nowtest: If you are tempted to comment, as you do in so many cases, “We are sorry that your experience was not to the level you were expecting” there is no need. This review relates to your actions after the failure to supply and process tests. It applies to the period when you did live up to our expectations by being just as incompetent and inadequate as we thought you would be.
Date of experience: July 3, 2021
fd
Absolutely awful company
Absolutely awful company. Zero stars should be possible for companies like this... - Received test kits late - One of my results was 17 days delayed - Other result was labelled with the wrong day AND an incorrect test result (as confirmed by a free NHS test I had to take because I couldn't trust this company to deliver results) - tracked both kit's returns with Royal mail and they were delivered to lab within 18 hours of posting - Have been emailing and calling them since 3rd April, without a single response to any emails - After receiving no response, disputed the charge with my credit card. NowTest refused refund claiming T&Cs state they don't guarantee service times (except that when I bought mine their website stated 48 hour results) - 17 days for test results is of no use to anyone, and not what was paid for They have breached their contract for becoming a government approved provider. I can't believe they can take people's money and then the NHS has to make up the shortfall.
Date of experience: June 19, 2021
TH
Disappointing service but have issued a refund
Update: 18 June 2021 Pleased to report NowTest have now honoured their commitment and I confirm receipt of a refund. Original post: - Failed to provide the services I paid for. - Day 8 test result still not provided - more than 2 months after I took the test - NowTest now admit they received my Day 8 sample 2 days after I posted it. - Have been complaining for 2 months - Said they would refund me. Still waiting for the refund, more than 2 months later - Statements made by their customer services team all factually incorrect and don't make sense. - Poor handling of my complaint. They don't bother to respond. - No proper complaints handling system. No number you can call to speak to someone about your compliant. - Not the service or treatment you would expect from a company on a Government approved list, whom you should be able to trust. - Makes a mockery of the Government Testing system. - Have no confidence NowTest even bother to test the samples correctly or comply with any of the minimum standards for Government approved providers of Day 2 and Day 8 Covid 19 testing. - Department of Health and Social Services - should take responsibility for having approved in the first place.
Date of experience: June 17, 2021
M
Milin
US
FRAUDSTERS AVOID AT ALL COST
I have ordered Day 2 and Day 8 tests, Day 2 has arrived 3 days late, Day 8 has never arrived. Phone lines switched off, no replies via email, tracking information provided invalid. A month after I have enquired for a refund for Day 8 test kit as it was never received by me and I had to order another one, Nowtest came back saying it was sent under the same tracking number as my first order (How am I supposed to know that if you provide completely different tracking numbers for two separate orders?). According to Royal Mail Day 8 test was attempted to be delivered on my Day 10, which I was not even aware of, so I had to order another test. I was never informed the test was attempted to be delivered, and eventually it was sent back to them without me even knowing that it was ever attempted to be delivered. Now this joke company came back saying in their T&C they have 30 (!) days delivery time frame (For Day 2 and 8 test). How in the hell can government ever approve pure fraudsters and advise citizens to order from them? If you want your order and want no hustle go somewhere else. DO NOT ORDER FROM THEM and for those who ordered and never received their order or received them weeks late, please report them to trading standards ssl.datamotion.com /form.aspx?co=3438&frm=general&to=flare.fromforms Let's be responsible citizens and take actions against purely fraud companies who benefit on health crisis when millions are dying. DIGUSTING EDIT 16.06: I paid for Day 2 and Day 8 tests. Did I receive Day 2 test on Day 2? No. Did I received Day 8 test on Day 8? No. I do not get what's this company approach to argue in comments like a teenager who cannot accept they screwed up? I received my DAY 8 test after I ordered a test from another provider as I could not end my quarantine, AND according to the tracker that YOU provided me with it was not event sent. What do you expect me to do? Stay at home until I received my test on Day 260 as per your courtesy? If you send me a test after my quarantine period is over - I DO NOT NEED IT ANYMORE. Day 2 should've been sent when you received my order and money to avoid delays, it clearly says I must test on my Day 2 of arrival, not on my day 352. If you cannot provide the service as per the regulation then don't. Your pity explanation will not make your service better. To avoid delays with Day 8 test, you could've sent it together with Day 2, which we should call Day 5 as it didn't arrive on time either. Soo many things you could've done to avoid it and now you try make me pay for the service that I did not get, and instead of apologizing - attacking and blaming me. I stand by everything I said, I gave you deadline until today to refund me for the second test which I did not get - you ignored my demands - now complain is already logged and I hope your company will be taken down. Moreover I will encourage all my friends who have received the same horrendous service as me, but couldn't be bothered to leave a review or complaint to do so. A company that cannot acknowledge they are in the wrong never wins, and blaming your customers when you clearly screwed up is not the way to win over and I will put all the efforts I can for people to know what kind of service you provide and so that any future customers go somewhere where they can get the service they pay for.
Date of experience: June 14, 2021
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