The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
3.9
Great
804 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Now Test has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Certificate was not generated
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
I was not able to receive a…
I was not able to receive a certificate!! Unacceptable
Economy Covid Self test kit
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.nowtest.com
All reviews
804 total • Write a review
Showing 791 - 800 of 800 reviews
Td
A costly and complete failure
7 days after I sent back my day 2 test, nothing. No result, no communication whatever. And now on day 9 I have not received the test kit that was due on day 8. £170 if you please. This is shoddy and might be dishonest - none of my many messages have even met with a response. Disgraceful.
Date of experience: April 3, 2021
RS
Slow
My experience with the day 2 test to release was okay. The test arrived on day 2 morning. It was supposed to arrive day 1 but the delay was due to the Royal Mail as their tracking service wasn't updated even after delivery and remained on the message ' waiting for package from sender'. I sent the test by royal mail to the lab and it arrived the next morning. 48 hours later I had my result on the app, which was good over the Easter bank holiday weekend. I telephoned reception and spoke to friendly receptionists who try to be helpful. The day 8 test arrived on day 12 and this time I haven't been able to call the company. I wasn't too bothered as did test to release with another company.
Date of experience: April 3, 2021
EL
DO NOT USE for Day2/8 testing
DO NOT USE this company if you are planning to quarantine after arriving in the UK. My day 2 test kit was not shipped (no tracking number). My day 5 test kit, ordered privately at additional cost, was shipped so I took that on day 2 instead. This screwed up their system so I did not get my day 2 results. They didn't even bother to register it on the national system so the 119 helpline could not find it to confirm I'd done my quarantine test correctly. As a result I could not take a day 5 test to release with another company to get out early and go see my sick relative. Still don't have any tracking information for the day 8 test kit. They have very nice people on the phone who can't do anything except pass on your enquiries. The online customer support team simply don't respond. Just don't bother paying these people for things they won't deliver. They should be taken off the government list and I will write and say so. Just use someone else.
Date of experience: April 3, 2021
P
PG
US
Do not use this company
Do not use this company, it is a scam, they did not send my test, 6 days of waiting and 170 pounds later. It is meant to be next day delivery, for the day 2 and day 8 testing. They do not answer emails, and I have reported them to Action Fraud, I suggest anyone else who has not received their test do the same. This shady company has no contact information on their very poorly designed website. No phone number, no address, only an email address that they do not seem to look at. Very shameful that they could be on the government list for testing.
Date of experience: April 2, 2021
BH
B. Ha
US
Waiting
Summary: It took time and quite a few mails after I was back in my homecountry. I got finally a mail which confirmed that the refund has been issued and I will be payed back. All the amount was payed back as annonced after ca 10-14 days. Well, I didn´t losse money but it was a very unpleasend experience. Luckely I did by the 5th day release test in advance from another company. Else I would have not be able to travel home in time since I didn´t had any testresult. Remember to send any request regarding a refund to : refunds et nowtest.com Former updates: Update Day 5, no testkit arrived yet. I sent mails on day 2, 3 and 4. Now-Test claimed in three standart-mails the Royal Mail is responible for the delay. Yesterday I rang and got finaly a real person who took up my name. A few hours later I got a short mail, I´m registered but I didn´t fullfill the order. I should prove the order! I sent imidiately my confirmed order (yes, Now-Test confirmed my order exactly one week ago!). No answer yet. Still no tracking ID. I talked with the UK government.They registered the lack of delivery, the company and my order-ID. Let´s see, what happenes. Luckely I ordered a 5th day release test from another company (which arrived three days after ordering). Update day 7: I got an appologize from Nowtest on day 6 and they offered to deliver both test with courier, alternatively to repay the fee. I answered imediately I need test day 8 but they could pay me back the test day2. No answer yet, no courier with the testkit. Got a pre-written mail from Nowtest: Thank you for your enquiry. This email address is for new Sales enquiries only. If you are an existing customer who has purchased a test from us, and you have a Support Query you must email supportetnowtest.com We are not able to answer support queries for existing customers on this email address. ... Sorry, but I used supportetnowtest.com a few times. And I answered twice an personal (but anonymous) mail from the support team. Update day 8: No testkits. I ordred an test from another company yesterday, got it today, done the test, posted it. Update day 9: No testkits. Luckely I bought the 5th day release. Got the results today - released and able to travel back home day 11
Date of experience: April 2, 2021
CW
sharing the concerns of others- Should be off goverment list
sharing the concerns of many others - Do not use. They are amateurs. Like others, 4 days later, still no results. Spent hours to try contacting them. Finally got a clue that they had another strange barcode like mine today.... Contacted Oncologica that do the PCR tests and they told me that the barcode I scanned was the lot number and not the sample test barcode... impossible to track my sample. I could have scanned a milk bottle barcode and nothing would have prevented me to do so.... highly unresponsible and could lead to another case where the NHS would look for an unidentified person with a rare variant.... They should be removed from the government website and not understanding how amateurs can be accepted on the website alongside trusted providers
Date of experience: April 1, 2021
M
MR
US
Good and reliable
I ordered test to release and everything went as expected. The test arrived one day after I placed the order and for results instead of sending it by Royal Mail I asked a friend to go to Salient Lab in the morning. In the afternoon I received the results. Customer service could be better but, in my case, was enough.
Date of experience: April 1, 2021
JM
No result, no contact number.
I sent the test 1 week ago but still no result. What kind of company is this. I trusted this nowtest since its listed in the government website as accredited covid tester for UK arrivals. The worst part is there is no contact number to follow up your request. I send an email query, but no response at all. - update :They refunded my money after they saw my review. They have trouble with results , maybe their logistics. Thank you for reading my review and know its legit. I also removed the scam title.
Date of experience: March 31, 2021
ZS
I also ordered day 2 & day 8 test with…
I also ordered day 2 & day 8 test with now test, they did not arrive and tried to ring and 3 days of emails later with no response just an automated email! Please don’t use this company they will take your money and then have to get more tests to for fill your quarantine with the government! Disgusting customer service
Date of experience: March 29, 2021
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