Now Test
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Disappointing service but have issued a refund
Update: 18 June 2021 Pleased to report NowTest have now honoured their commitment and I confirm receipt of a refund. Original post: - Failed to provide the services I paid for. - Day 8 test result still not provided - more than 2 months after I took the test - NowTest now admit they received my Day 8 sample 2 days after I posted it. - Have been complaining for 2 months - Said they would refund me. Still waiting for the refund, more than 2 months later - Statements made by their customer services team all factually incorrect and don't make sense. - Poor handling of my complaint. They don't bother to respond. - No proper complaints handling system. No number you can call to speak to someone about your compliant. - Not the service or treatment you would expect from a company on a Government approved list, whom you should be able to trust. - Makes a mockery of the Government Testing system. - Have no confidence NowTest even bother to test the samples correctly or comply with any of the minimum standards for Government approved providers of Day 2 and Day 8 Covid 19 testing. - Department of Health and Social Services - should take responsibility for having approved in the first place.