Now Test
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Absolutely awful company
Absolutely awful company. Zero stars should be possible for companies like this... - Received test kits late - One of my results was 17 days delayed - Other result was labelled with the wrong day AND an incorrect test result (as confirmed by a free NHS test I had to take because I couldn't trust this company to deliver results) - tracked both kit's returns with Royal mail and they were delivered to lab within 18 hours of posting - Have been emailing and calling them since 3rd April, without a single response to any emails - After receiving no response, disputed the charge with my credit card. NowTest refused refund claiming T&Cs state they don't guarantee service times (except that when I bought mine their website stated 48 hour results) - 17 days for test results is of no use to anyone, and not what was paid for They have breached their contract for becoming a government approved provider. I can't believe they can take people's money and then the NHS has to make up the shortfall.