Now Test
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FRAUDSTERS AVOID AT ALL COST
I have ordered Day 2 and Day 8 tests, Day 2 has arrived 3 days late, Day 8 has never arrived. Phone lines switched off, no replies via email, tracking information provided invalid. A month after I have enquired for a refund for Day 8 test kit as it was never received by me and I had to order another one, Nowtest came back saying it was sent under the same tracking number as my first order (How am I supposed to know that if you provide completely different tracking numbers for two separate orders?). According to Royal Mail Day 8 test was attempted to be delivered on my Day 10, which I was not even aware of, so I had to order another test. I was never informed the test was attempted to be delivered, and eventually it was sent back to them without me even knowing that it was ever attempted to be delivered. Now this joke company came back saying in their T&C they have 30 (!) days delivery time frame (For Day 2 and 8 test). How in the hell can government ever approve pure fraudsters and advise citizens to order from them? If you want your order and want no hustle go somewhere else. DO NOT ORDER FROM THEM and for those who ordered and never received their order or received them weeks late, please report them to trading standards ssl.datamotion.com /form.aspx?co=3438&frm=general&to=flare.fromforms Let's be responsible citizens and take actions against purely fraud companies who benefit on health crisis when millions are dying. DIGUSTING EDIT 16.06: I paid for Day 2 and Day 8 tests. Did I receive Day 2 test on Day 2? No. Did I received Day 8 test on Day 8? No. I do not get what's this company approach to argue in comments like a teenager who cannot accept they screwed up? I received my DAY 8 test after I ordered a test from another provider as I could not end my quarantine, AND according to the tracker that YOU provided me with it was not event sent. What do you expect me to do? Stay at home until I received my test on Day 260 as per your courtesy? If you send me a test after my quarantine period is over - I DO NOT NEED IT ANYMORE. Day 2 should've been sent when you received my order and money to avoid delays, it clearly says I must test on my Day 2 of arrival, not on my day 352. If you cannot provide the service as per the regulation then don't. Your pity explanation will not make your service better. To avoid delays with Day 8 test, you could've sent it together with Day 2, which we should call Day 5 as it didn't arrive on time either. Soo many things you could've done to avoid it and now you try make me pay for the service that I did not get, and instead of apologizing - attacking and blaming me. I stand by everything I said, I gave you deadline until today to refund me for the second test which I did not get - you ignored my demands - now complain is already logged and I hope your company will be taken down. Moreover I will encourage all my friends who have received the same horrendous service as me, but couldn't be bothered to leave a review or complaint to do so. A company that cannot acknowledge they are in the wrong never wins, and blaming your customers when you clearly screwed up is not the way to win over and I will put all the efforts I can for people to know what kind of service you provide and so that any future customers go somewhere where they can get the service they pay for.