Really helpful and sorted my issue
Really helpful and sorted my issue
4.5
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent Customer Service
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
reference is 6289638
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised
Perfect
Perfect, quickly resolved my issue
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.ncp.co.uk
All reviews
1,000 total • Write a review
Showing 871 - 880 of 996 reviews
bt
Keep billing us unfairly for coach…
Keep billing us unfairly for coach parking. You can’t just turn autopay off!!!
Date of experience: March 7, 2025
sl
NCP RUBBISH PARKING
The NCP computer system is as bad as the Post Office computer system. It changed my exit time from 23.00 to 00.00 on 3 occasions. Lo and behold when I came to exit their car park at Birmingham Airport it would not allow me out. Had to pay extra £61. Don't try and phone customer services you get put through to the call centre in the Philippines
Date of experience: March 6, 2025
MC
I had a problem with setting up an account
I had a problem with setting up an account and could not pay as the qr code was not active - I paid the amount due a couple of hours late - went on the chat line who assured me that everything was fine as even though timings were wrong the payment had gone through - the chat line was good and reassuring!
Date of experience: March 5, 2025
G
Gemma
US
Car damaged by valet team
We have used the NCP valet parking at Birmingham Airport a couple of times now to make our holiday as easy as possible with a baby in tow. However, our recent experience has been far from easy. After returning from holiday, we discovered our windscreen had been cracked whilst the car was with the valet team. We reported this to the onsite team and were assured that it would be resolved swiftly. A report was made and we were told it would be picked up in couple of days. It has now been over a month with us having to call regularly only to be told it has been chased and we need to wait a few more days. Any attempts to get updates by email are ignored. After over a month of the same back and forth, we are still left with a car that is not road worthy. We are beyond exhausted with the entire experience.
Date of experience: March 5, 2025
Pw
Customer service is great
Customer service is great. I forgot to change my registration on the app and paid. I contacted Sam via chat and it was resolved in less than 5 minutes. Brilliant
Date of experience: March 5, 2025
SP
Fast
Fast, professional response. Resolving my issue and providing a refund in under an hour. Very much appreciated
Date of experience: March 5, 2025
PC
Helpful app chat problem resolution, and good service from exit barrier machine Help button person.
I asked a question on the ncp app chat about how I should proceed after entry barrier machines at Rupert Street carpark Bristol refused to accept my ncp app qr code to enter and I was forced to take a ticket. I didn't want to have to pay using ticket machines as it would cost me up to around 3 times as much as using my discount code in the app to park there for a over 8 hours. The person who answered my query was very helpful and reassuring that I would simply be able to use the help button at the exit barrier and someone would validate my app status and let me out at my usual app price using a contactless bank card at the barrier. This worked reasonably well, though I'm glad I wasn't leaving at a busy time as it did take a couple of minutes or more and there is only one exit barrier there so could have taken a while if there had been a few app users trying to do this at the same time. This is probably the best experience I have ever had with NCP of a problem having occurred but being resolved quickly with good communication by both the person in the App chat who gave me a speedy response and in the Help call that I later had with another person from the exit barrier machine. I hope the problem with qr code readers at Rupert Street will be sorted by the time I next use it.
Date of experience: March 5, 2025
Be
Great customer service from Carl via…
Great customer service from Carl via the live chat even at 9pm at night which is refreshing from a company as big as theirs
Date of experience: March 4, 2025
CM
I was dealing with an issue on behalf…
I was dealing with an issue on behalf of my father and spoke with a lovely customer service lady named Lorna who was extremely helpful, patient and compassionate. My enquiry was a fairly straightforward one but we experienced some technical issues meaning that Lorna had to try a few different things in order to complete the task. She handled it with competence and grace which saved myself and my father a lot of stress. Experienced like these make a huge difference to customer experience. Thank you so much!
Date of experience: March 4, 2025
C
Just what was needed.
Helpful, efficient and quick - just what was needed.
Date of experience: March 4, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.