NCP National Car Parks
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Car damaged by valet team
We have used the NCP valet parking at Birmingham Airport a couple of times now to make our holiday as easy as possible with a baby in tow. However, our recent experience has been far from easy. After returning from holiday, we discovered our windscreen had been cracked whilst the car was with the valet team. We reported this to the onsite team and were assured that it would be resolved swiftly. A report was made and we were told it would be picked up in couple of days. It has now been over a month with us having to call regularly only to be told it has been chased and we need to wait a few more days. Any attempts to get updates by email are ignored. After over a month of the same back and forth, we are still left with a car that is not road worthy. We are beyond exhausted with the entire experience.