Review summary

NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JC

James Challans

4 out of 5 stars
Really helpful and sorted my issue

Really helpful and sorted my issue

c

customer

5 out of 5 stars
Excellent Customer Service

I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh

LH

Lizzie Harper

5 out of 5 stars
reference is 6289638

reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised

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All reviews

1,000 total • Write a review

Showing 1 - 10 of 996 reviews
JT
3 out of 5 stars

I hate the god damn QR code

Please please please bring back paper receipts or allow us to type our email into the parking machine to receive receipts!!! The QR code hardly ever works and surely the time spent on customer service having to retrieve these cancels out any savings you wanted to try and make?!

Date of experience: July 17, 2025

M

MPS

US

5 out of 5 stars

Good morning Allen,

Good morning Allen, you were really helpful and attended to my concerns and ensured everything was documented, Just what NCP need, Many thanks Malcolm Smith.

Date of experience: July 17, 2025

S

SI

US

5 out of 5 stars

Refund request.

My issue was dealt with promptly and efficiently. I thought the outcome was very fair. Good service!

Date of experience: July 17, 2025

ji
1 out of 5 stars

RIP off Hi dropping off at Birmingham Airport

Hi dropping off at Birmingham Airport It used to be free to drop off and pick up Now you have to pay £6 for what? You don’t get anything extra On top of that there are no barriers,so if you simply forget to pay, you get a notice through the post Telling you to pay £100 but like they are doing you a favour by reducing it to £60 if you pay it within 14 days So is that fair?Its gone from £6 to £60 If you simply forget to pay Legalised robbery, therefore I say #boycott NCP car parks

Date of experience: July 17, 2025

KP
5 out of 5 stars

Rham was very helpful and patient as we…

Rham was very helpful and patient as we had a bad phone connection.

Date of experience: July 16, 2025

BD
5 out of 5 stars

Good customer service by Aizel

I was assisted today with a very stressful situation by Aizel, it was handled and settled swiftly in the kindest manner. Thank you

Date of experience: July 16, 2025

B

Ben

US

5 out of 5 stars

Customer support and refund

I accidentally paid for two parking sessions with two different reg plates and customer service was very helpful with sorting this out and refunding it.

Date of experience: July 16, 2025

IE
1 out of 5 stars

They robbed me

They robbed me. Even after setting up auto pay as i am uber driver and used their parking many times every day. their system failed to take payment and they sent me fine of £60 I appealed as its not my fault after setting up autopay they rejected daylight robbery.

Date of experience: July 16, 2025

MD
5 out of 5 stars

Outstanding call centre service

forgot to book, remembered half way through the day, paid half and day and wanted to pay balance. Bianca was fantastic in resolving the problem. It took some time but that was lots cheaper than paying the fine!

Date of experience: July 16, 2025

TM
5 out of 5 stars

Great advice from the customer service…

Great advice from the customer service team

Date of experience: July 16, 2025

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