NCP National Car Parks
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Helpful app chat problem resolution, and good service from exit barrier machine Help button person.
I asked a question on the ncp app chat about how I should proceed after entry barrier machines at Rupert Street carpark Bristol refused to accept my ncp app qr code to enter and I was forced to take a ticket. I didn't want to have to pay using ticket machines as it would cost me up to around 3 times as much as using my discount code in the app to park there for a over 8 hours. The person who answered my query was very helpful and reassuring that I would simply be able to use the help button at the exit barrier and someone would validate my app status and let me out at my usual app price using a contactless bank card at the barrier. This worked reasonably well, though I'm glad I wasn't leaving at a busy time as it did take a couple of minutes or more and there is only one exit barrier there so could have taken a while if there had been a few app users trying to do this at the same time. This is probably the best experience I have ever had with NCP of a problem having occurred but being resolved quickly with good communication by both the person in the App chat who gave me a speedy response and in the Help call that I later had with another person from the exit barrier machine. I hope the problem with qr code readers at Rupert Street will be sorted by the time I next use it.