Review summary

NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JC

James Challans

4 out of 5 stars
Really helpful and sorted my issue

Really helpful and sorted my issue

c

customer

5 out of 5 stars
Excellent Customer Service

I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh

LH

Lizzie Harper

5 out of 5 stars
reference is 6289638

reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised

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All reviews

1,000 total • Write a review

Showing 881 - 890 of 996 reviews
MR
5 out of 5 stars

I had to use the live chat option in…

I had to use the live chat option in the app. It took a few minutes to get things going, but in the end I had a very positive resolution to my problem

Date of experience: March 4, 2025

LS
5 out of 5 stars

Uncancelled Open Session

Spoke to Rhose today via Webchat about an Open Session which was still show on my App two weeks later. Rhose took details and within a short space of time, was sone to end the Open Session. Within that time, keeping me fully informed of progress. Well done and thank you

Date of experience: March 4, 2025

PC
5 out of 5 stars

Poor website experience but helpful member of staff in the chat option.

The five stars I have given are for the lady I chatted with not NCP. I was given an incorrect fine with photographs showing my car entering and somebody else's leaving. The web page was awful. The appeals form had disappeared because it was over 28 days from receiving the fine but I still needed to appeal. The telephone number was automated for paying fines only. After a lot of searching I found the chat option. Shienna was extremely helpful and sorted the issue out very quickly.

Date of experience: March 4, 2025

SA
1 out of 5 stars

This is a follow up of my experience on…

This is a follow up of my experience on the 01-02-25. Today I received a £100 fine through the post for this event. It’s crazy that even though there is an admission that the app wasn’t working correctly that I still have to now challenge this case.

Date of experience: March 4, 2025

JB
1 out of 5 stars

Absolute joke of a company

Absolute joke of a company, placing signs of pure trickery on car parks in central Manchester. i paid on a machine that was attached to the car park but wasn't for them spaces. My uncle got the same ticket however got away with his as he wrote in in time, ive been in hospital and because of this now out of the window to appeal. clearly they don't take these thigs into consideration, i can only imagine how many people have been duped by the same thing

Date of experience: March 4, 2025

J
5 out of 5 stars

Sylver made the whole process of…

Sylver made the whole process of updating my booking very easy. He also reassured me that if the connection was lost he would call me back. Excellent. Thank you.

Date of experience: March 4, 2025

I
5 out of 5 stars

Scotia was very helpful and assisted in…

Scotia was very helpful and assisted in ammending my booking within the hour

Date of experience: March 4, 2025

DW
5 out of 5 stars

I work in the sector where trustpilots…

I work in the sector where trustpilots are appreciated and the service was very good and I was given exactly what i needed to save me having to pay for it! Thank you Hazel!

Date of experience: March 4, 2025

EL
5 out of 5 stars

Dealt with my problem within minutes

Dealt with my problem within minutes. Very efficient. I'm very impressed. :-)

Date of experience: March 4, 2025

RL
5 out of 5 stars

I was so worried that I was going to…

I was so worried that I was going to get a parking fine. I’m new to the app and assumed I’d receive a notification to pay for my parking duration. I didn’t and totally forgot about it. When I used the chat to try and rectify this the person I was dealing with was incredibly helpful. Very understanding, fast responding and solved my issue within minutes. The best customer service I’ve ever received. Thank you Rolly

Date of experience: March 4, 2025

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