He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
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💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 481 - 487 of 487 reviews
C
Colleen
US
Stressfull.Terrible.Communication is non-existent
Terrible.Communication is non-existent. I am still waiting for replies to 2 emails I sent in January and February stating how unhappy I was and needing information to book transfers,which were not included.We ended up finding our own flights to avoid a price increase.I tried to cancel at one stage and was told on phone that a supervisor would be in touch....a week later I found out the worker got distracted and forgot to escalate it. I could have done it all myself without the long wait on the phone.So many incorrect details.
Date of experience: April 19, 2023
DL
Devastating outcome of a long held dream holiday
Booked an Antarctic Cruise in 2020 and of course couldn’t go to 2023. We had booked for the February departure but MyCruises changed our departure date without even discussing this. They booked us on flights - to Dubai 14 1/2 hrs then onto Buenos Aires 19 1/2 Hrs! I had rung them at the beginning of January regarding information about the Chilean visa, was rudely told “we don’t do visas”. I explained just wanted information regarding what type of visa I needed but if course they didn’t know. Had 3 days in Buenos Aires then tried to embark on the ship NCL and there were 50 Australians denied embarkation because our visas hadn’t come through! It was a fiasco. Found out later that this was the second cruise that Australians couldn’t embark because of no visas. We could have obtained the visas in Buenos Aires if MyCruises had kindly passed this information onto us before we even left Australia. Was told to fly to Ushuaia and embark on the following Saturday. We had to hand our luggage in before we found out all of this and then NCL couldn’t find some of the luggage! People had their medication and of course, their clothes but we’re “reassured” that they would be waiting in their cabin in a weeks time! So no clothes or medication for that week. Disgusting. We were informed that MyCruise would reimburse us for our flights and hotels for the week. Total cost $1800, guess how much we were reimbursed by MyCruises $634! They also had charged us an extra $1000 for airplane fuel. When I found out our flights I looked up the cost for the flights $1500! MyCruises are just a glorified call centre, not a travel agent. They offer no information or assistance once you have paid.
Date of experience: April 5, 2023
G
Glen
US
MyCruises Rip Off
We booked a cruise and it looked like we may have to cancel. Sent numerous emails to MyCruises asking what the consequences would be. It turns out if you send an email and it is NOT important to them it gets sent to the bottom of the list and is not looked at for months. We missed the deadline for payment. The cruise operator Virgin Voyages told us via email that we would get a cruise credit. Now MyCruises advise us that we are NOT entitled to a refund or a credit because of "special conditions" when we booked and that our booking was done under wholesale booking rules and not retail and aren't entitled to a refund or a credit. When pushed, MyCruises advised that Virgin Voyages had taken $600 per cruise and MyCruises took the rest. Book through a local travel agent or direct with the company. Don't trust MyCruises.
Date of experience: March 1, 2023
RC
Theft . Service not provided and no refund!
I am still waiting for a refund for a cruise that was cancelled by Norwegian cruise lines in June. I have made monthly phone calls to be told the N C L has not refunded the money to them. This is theft!! Taking money for a service that has not been provided!! When am I getting my money back?
Date of experience: December 12, 2022
GW
I had to cancel a cruise in Fiji…
I had to cancel a cruise in Fiji because of a familky matter. I asked for a refund and was told that I would only get around 10% of my $3,000 fee, so I asked if I could take the cruise at another time. I was told (in May 22) that the next available cruise would be in November and, after some thought, decided to go for that. There was an increased cost, but I thought that it was better than losing my initial fee. I asked for information on my November booking several times over the months to now and only received a reply a few days ago that said that the November cruise was not available and that the next one would be in December. This is on a date that was not possible for me. I am totally p'd off and feel that I have been scammed.
Date of experience: October 26, 2022
KB
If this is the service before we leave, what horrors await us ...
We have not even embarked on our trip yet and the service has been THE worst experience ever! I just spoke to Customer Service again, about Transfers, and was told there weren't any. When I tried to explain that yes there was as arranged originally, expecting a discussion/service to find out, she just fobbed me off 'with no there isnt, never have been' and hung up on me. This is pretty the attitude of their customer service team each time I needed to speak to them over the last 12 months or so. I would NOT recommend them at all, will never use them again. And actually fear for what we have in front of us on our holiday!
Date of experience: September 16, 2022
BT
B Taylor
US
Disgusting behaviour by MyCruises on refund
MyCruises (wholly owned by Flight Centre) require up to 12 weeks to refund our payment for 2 flights to Italy and return ($3400). MyCruises never booked the flights due to Christmas holidays and covid-19 and have held our money in their bank account since November 2019 (more than 5 months). In my mind this is fast approaching the point where they should be investigated for “misappropriation of funds”, but the likes of state Consumer Affairs and the ACCC and their peak body AFTA are not interested in pursuing. Maybe I should try the Police.
Date of experience: April 29, 2020
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