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Stressfull.Terrible.Communication is non-existent
Terrible.Communication is non-existent. I am still waiting for replies to 2 emails I sent in January and February stating how unhappy I was and needing information to book transfers,which were not included.We ended up finding our own flights to avoid a price increase.I tried to cancel at one stage and was told on phone that a supervisor would be in touch....a week later I found out the worker got distracted and forgot to escalate it. I could have done it all myself without the long wait on the phone.So many incorrect details.