My Cruises
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Devastating outcome of a long held dream holiday
Booked an Antarctic Cruise in 2020 and of course couldn’t go to 2023. We had booked for the February departure but MyCruises changed our departure date without even discussing this. They booked us on flights - to Dubai 14 1/2 hrs then onto Buenos Aires 19 1/2 Hrs! I had rung them at the beginning of January regarding information about the Chilean visa, was rudely told “we don’t do visas”. I explained just wanted information regarding what type of visa I needed but if course they didn’t know. Had 3 days in Buenos Aires then tried to embark on the ship NCL and there were 50 Australians denied embarkation because our visas hadn’t come through! It was a fiasco. Found out later that this was the second cruise that Australians couldn’t embark because of no visas. We could have obtained the visas in Buenos Aires if MyCruises had kindly passed this information onto us before we even left Australia. Was told to fly to Ushuaia and embark on the following Saturday. We had to hand our luggage in before we found out all of this and then NCL couldn’t find some of the luggage! People had their medication and of course, their clothes but we’re “reassured” that they would be waiting in their cabin in a weeks time! So no clothes or medication for that week. Disgusting. We were informed that MyCruise would reimburse us for our flights and hotels for the week. Total cost $1800, guess how much we were reimbursed by MyCruises $634! They also had charged us an extra $1000 for airplane fuel. When I found out our flights I looked up the cost for the flights $1500! MyCruises are just a glorified call centre, not a travel agent. They offer no information or assistance once you have paid.