My Cruises
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MyCruises Rip Off
We booked a cruise and it looked like we may have to cancel. Sent numerous emails to MyCruises asking what the consequences would be. It turns out if you send an email and it is NOT important to them it gets sent to the bottom of the list and is not looked at for months. We missed the deadline for payment. The cruise operator Virgin Voyages told us via email that we would get a cruise credit. Now MyCruises advise us that we are NOT entitled to a refund or a credit because of "special conditions" when we booked and that our booking was done under wholesale booking rules and not retail and aren't entitled to a refund or a credit. When pushed, MyCruises advised that Virgin Voyages had taken $600 per cruise and MyCruises took the rest. Book through a local travel agent or direct with the company. Don't trust MyCruises.