He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 471 - 480 of 487 reviews
J
Joseph
US
Shocking
The end of the cruise accomodation in Milan was to be 4 to 5 stars. Instead the group was split up with some getting city centre while 20 of us ended up miles out of the city in Chinatown ! Room was filthy and whole place smelled of cigarettes. Tried complaining to hotel staff who moved us to a new room which was just as bad ! My Cruises made excuse after excuse and after a lot of pressure they offered a $200 voucher for another my cruise ! I can't print my response. DON'T USE
Date of experience: May 30, 2023
S&
Strongly not recommended
REVIEW – STRONGLY NOT RECOMMENDED! I would not ever consider using “My Cruises”/”Ignite Travel” again. I would not recommend this company to any of my friends and do not consider them a suitable company to deal with. Communication and booking information has not been easy to extract and the whole process has been very stressful. I still do not have the information I have requested. I have on more than one occasion considered cancellation. But I have even less faith that I would receive the monies paid given the level of communication and integrity I have encountered thus far. More than 15 emails to Ignite Travel and My Cruises Customer Service from Feb 2023 – March 2023 to alert them to the facts and considerations required to cater for accessibility for a wheelchair client. Very unprofessional and unsatisfactory responses with numerous excuses for delays and lack of communication, from Covid 19 to extremely heavy demand, ‘that is being handled by our “dedicated air team”. My Cruises policy statement is a total farce and they do not make any attempt to meet the stated objectives and have breached their own policy statement (direct from My Cruises Receipt letter, Terms and Conditions) “Once your 2nd payment has been processed, your booking will then be handed over to our dedicated air team to finalise your flight arrangements. Depending on the release of flight schedules, you can expect to hear from one of our flight specialists approximately 8-10 months prior to your scheduled travel dates to discuss options” We had fully paid all costs in November 2022 and not received a single confirmed booking, flight or accommodation ! Our departure booking information from Adelaide and accommodation in Perth before departure has still not been confirmed yet (11th April ’23) and our cruise is departing from Fremantle 23rd April 2023. Our return flight has been confirmed but not the outgoing Adelaide flight. I have repeatedly informed them that as a wheelchair bound client, I require particular considerations and meaningful communication, and this has to date not been received. After a long telephone (12.04.23) wait I was connected to a very helpful gentleman who was able to give me the accommodation booking and the flight booking. He was not able to explain why the bookings had not been communicated. The bookings had been made just not sent to us. On the cruise we did not speak to any person who had enjoyed the experience of dealing with the above MyCruise/Ignite Travel. Simon Playfair
Date of experience: May 30, 2023
K
Kevin
US
MyCatastrophes! more like
Our experience was very poor (which was reflected in just about everyone we spoke to). Although our booking process was smooth (although a bit pressured) it was downhill from there. Once booked, the service was a call centre with many people working from home and part time. The responsiveness was poor and the line often dropped out (ringing from suburban Adelaide). The aftersales team emails the product team! You then have to wait for them to email the person you spoke to in the aftersales team when they come back on duty, which could be days later if they are part time. Not helpful when the enquiry is urgent. Documents are sent about a week before travel, and we realised that there was an incorrect date on the itinerary stating we should be on a day trip, but it was actually the day prior. This threw the activities we had booked for that day into chaos. We spoke to another survivor of MyCruises who had told them about the dates issue prior, but they didn’t bother to let us know. We booked 2 extra nights in Milan but the hotel had no information about this. We desperately emailed MyCruises multiple times with no response. Apparently they consider an 8-20 day turnaround time appropriate. We then had to contact friends (3 am Milan time) in Adelaide to ring MyCruises who were reluctant to deal with them. Our friends told them of the multiple emails headed ‘Urgent help needed’ which they found and they then emailed the hotel. Another person on the trip sat up half the night on the call centre wait line. I had thought that an issue with one booking of extra nights might have prompted them to check the others, but no. The irony of the trip is that we found a MyCruises representative was on the Avalon River Cruise (she didn’t introduce herself formally to the group). Avalon is sensational- professional and slick. They don’t need MyCruises. The good thing about having the rep on board was that she saw what a mess the transfer from Paris to the train station was and she organised a bus to transfer us from Basel to Milan rather than take 2 trains. There’s a whole lot more, and the consistent stories from others showed the total chaos of MyCruises. Our experience was by no means the exception. In summary, we survived MyCruises’ ineptitude with the help of our friends, loved the Avalon cruise and will NEVER book a call centre trip again. Lesson well and truly learned.
Date of experience: May 30, 2023
EJ
Dear MyCruises, what a sad mob you are...
Dear MyCruises, Very sad that you took over 2 weeks to respond to my email. Extremely poor service and response. Especially when I was at the hotel that had the reservation mixup due to MyCruises not doing their job. I expected action straight away, not when I'm home after I've completed my holiday, and had to resolve your stuff-up myself.Since you have never responded to me since our last phone conversation regarding our previous discussion, regarding other issues, when you promised to do so, over 2 months ago, regarding a possible refund, from an over-charge due to your poor communication, I'm really not impressed. One of our travelling companions, who was with us as well, she was meant to be booked in the same hotel, and there was no reference/booking for her at all, another MyCruises issue. She emailed you guys and got a response the same day. Go figure, that you should respond to her and take over 2 weeks to respond to me......We also met up with other people who had booked with MyCruises, they relayed to us their sad experiences with MyCruises also......This is the second time we have booked a holiday through MyCruises and both times we have had MAJOR ISSUES, caused by poor coordination and follow up by MyCruises. Your complaints department is non-existent, and therefore quite frankly a joke. You guys should shut up shop.We were at dinner last night, and our friends said 'how was your holiday?' My first response was 'Never to use MyCuises for a holiday. We certainly will never be using them again'. No regards, Eddie James.
Date of experience: May 25, 2023
BM
Brown M
US
By far the very worst travel agency…
By far the very worst travel agency that we have used. Atrocious communication and continued mistakes. First and last time no matter what they offer! The only positive was My Cruises was a topic of conversation amongst fellow cruisers at meal times, swapping horror stories and poor experiences. Beware, seek an alternative.
Date of experience: May 24, 2023
tw
Disappointed with My Cruises
Disappointed that my cruises, as my travel agent, did not support me as a customer to try advocate to P&O to get some form of compensation for a terrible cruise. Their communication is terrible - really felt that innocent they got their money from me- I was on my own……. Very sad Won’t be using them again Well - can you believe myCruises have only now responded - months later - no personal contact - just the response to this review just to show the outside world that they care enough to look at this - if they really cared - they would contact me personally and offer support personally - not just to a written review —— goes to show what they are actually like!!! Beware!!!!
Date of experience: May 22, 2023
DN
MyCruises are useless and a rip off
Mycruises had left many of us Aussie Tourists stranded in Paris as the booked train trip to Barcelona was cancelled due to strikes ( we were notified by the Train. Company but not MyCruises. They say they have a 24 hour hotlne but don't answer it. Most of us booked flights to get to Barcelona out of our own pockets. Then when we arrive at our "Booked" Hotel from our itinery Hotel has no booking. Luckily the Hotel receptionist was brilliant abd helpful and found we were booked at another Hotel. So far out of pocket for flight taxi to airport ( Train was walking distance from Paris Hotel. And 2 Taxis in Barcelona to get to the correct hotel. What a horrid start to our trip. Just hope the remaining Cruise and Athen stay a trouble free. Great work MyCruises answer how about contacting your stressed customers.
Date of experience: May 22, 2023
rw
Blood Money
Should have read the reviews before booking with these scammers. Due to ill health, had to cancell a forward booking to Hawaii. They cancelled and took the $780 deposit. When booking it was made clear that there would be no cancellation fee should we opt out. They then send paperwork saying this is not the case. Hope the C E O enjoys his Bahamas holiday on our blood money. Barry West Aust.
Date of experience: May 6, 2023
K
DO NOT BOOK with this company
DO NOT BOOK with this company. We are about to travel to Artic Circle but from the moment we paid our 2nd installment we have had nothing but issues. More money for international flights and 1 member is flying home later and MYC has informed them that they have to pay extra for the connecting international flight back to Aus due to the fact that its a split date and not traveling back on the same day. Very poor service and NO where it states that this is the case. Update. Just received our travel docs 7 days before we leave...7 to 10 months they said in their contract..not even close MyC.
Date of experience: April 24, 2023
tw
No Support
Just returned from our long awaited cruise holiday- have already mentioned that Mycruises were absolutely terrible with their communication - I felt that once they got their payment, i was nothing to them. So return, from the cyclone affected cruise from Fremantle to Kimberely coast - which I flew over from Brisbane to access, we didn't go anywhere - cancelled - so we were on a floating hotel for 9 nights....and did MyCruises want to advocate to P&O on our behalf - No way - nothing! Why pay for an agency if they are not prepared to look after your best interests I won't be using MyCruises again and would never recommend them Thank you for your comments - however - why respond now - I posted this in April - it’s now august!!! I dint pay for a holiday to become a review consultant for your company to improve there service If so - I am happy to go on more holidays and be compensated for this - my time is valuable too!
Date of experience: April 21, 2023
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