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If this is the service before we leave, what horrors await us ...
We have not even embarked on our trip yet and the service has been THE worst experience ever! I just spoke to Customer Service again, about Transfers, and was told there weren't any. When I tried to explain that yes there was as arranged originally, expecting a discussion/service to find out, she just fobbed me off 'with no there isnt, never have been' and hung up on me. This is pretty the attitude of their customer service team each time I needed to speak to them over the last 12 months or so. I would NOT recommend them at all, will never use them again. And actually fear for what we have in front of us on our holiday!