Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 431 - 440 of 449 reviews
JA
Never again !
Never again !! No documentation at all before we left home . Cruise from Durban to Genoa 25 days . Worried the whole trip . 2 Days before we arrived in Genoa had to pay for internet on ship to print out train tickets and Hotel voucher . When we arrived in Basel no accommodation at all They said we were staying with family ? . So had to find a hotel pay for 3 nights at a cost of $830 .00 . Can not get in contact with them at all . They will not refund any money offered a voucher . Would not go over the road with them . We were to have a holiday of a life time and it was terrible.
Date of experience: June 9, 2023
S
Sally
US
Everything was wrong for my elderly…
Everything was wrong for my elderly parents going on their “last overseas holiday “. Complete disgrace of a company with no empathy for their own mistakes they made. They had no accommodation booked in some countries, no documentation at ports They had to pay for their own accommodation in some countries even though it was included in their package. My cruises will not compensate them for their own expenses that they occurred at no fault of their own. Boat was dodgy, ran out of alcohol, leaked everywhere… too much to mention.
Date of experience: June 9, 2023
J
Joseph
US
Shocking
The end of the cruise accomodation in Milan was to be 4 to 5 stars. Instead the group was split up with some getting city centre while 20 of us ended up miles out of the city in Chinatown ! Room was filthy and whole place smelled of cigarettes. Tried complaining to hotel staff who moved us to a new room which was just as bad ! My Cruises made excuse after excuse and after a lot of pressure they offered a $200 voucher for another my cruise ! I can't print my response. DON'T USE
Date of experience: May 30, 2023
S&
Strongly not recommended
REVIEW – STRONGLY NOT RECOMMENDED! I would not ever consider using “My Cruises”/”Ignite Travel” again. I would not recommend this company to any of my friends and do not consider them a suitable company to deal with. Communication and booking information has not been easy to extract and the whole process has been very stressful. I still do not have the information I have requested. I have on more than one occasion considered cancellation. But I have even less faith that I would receive the monies paid given the level of communication and integrity I have encountered thus far. More than 15 emails to Ignite Travel and My Cruises Customer Service from Feb 2023 – March 2023 to alert them to the facts and considerations required to cater for accessibility for a wheelchair client. Very unprofessional and unsatisfactory responses with numerous excuses for delays and lack of communication, from Covid 19 to extremely heavy demand, ‘that is being handled by our “dedicated air team”. My Cruises policy statement is a total farce and they do not make any attempt to meet the stated objectives and have breached their own policy statement (direct from My Cruises Receipt letter, Terms and Conditions) “Once your 2nd payment has been processed, your booking will then be handed over to our dedicated air team to finalise your flight arrangements. Depending on the release of flight schedules, you can expect to hear from one of our flight specialists approximately 8-10 months prior to your scheduled travel dates to discuss options” We had fully paid all costs in November 2022 and not received a single confirmed booking, flight or accommodation ! Our departure booking information from Adelaide and accommodation in Perth before departure has still not been confirmed yet (11th April ’23) and our cruise is departing from Fremantle 23rd April 2023. Our return flight has been confirmed but not the outgoing Adelaide flight. I have repeatedly informed them that as a wheelchair bound client, I require particular considerations and meaningful communication, and this has to date not been received. After a long telephone (12.04.23) wait I was connected to a very helpful gentleman who was able to give me the accommodation booking and the flight booking. He was not able to explain why the bookings had not been communicated. The bookings had been made just not sent to us. On the cruise we did not speak to any person who had enjoyed the experience of dealing with the above MyCruise/Ignite Travel. Simon Playfair
Date of experience: May 30, 2023
K
Kevin
US
MyCatastrophes! more like
Our experience was very poor (which was reflected in just about everyone we spoke to). Although our booking process was smooth (although a bit pressured) it was downhill from there. Once booked, the service was a call centre with many people working from home and part time. The responsiveness was poor and the line often dropped out (ringing from suburban Adelaide). The aftersales team emails the product team! You then have to wait for them to email the person you spoke to in the aftersales team when they come back on duty, which could be days later if they are part time. Not helpful when the enquiry is urgent. Documents are sent about a week before travel, and we realised that there was an incorrect date on the itinerary stating we should be on a day trip, but it was actually the day prior. This threw the activities we had booked for that day into chaos. We spoke to another survivor of MyCruises who had told them about the dates issue prior, but they didn’t bother to let us know. We booked 2 extra nights in Milan but the hotel had no information about this. We desperately emailed MyCruises multiple times with no response. Apparently they consider an 8-20 day turnaround time appropriate. We then had to contact friends (3 am Milan time) in Adelaide to ring MyCruises who were reluctant to deal with them. Our friends told them of the multiple emails headed ‘Urgent help needed’ which they found and they then emailed the hotel. Another person on the trip sat up half the night on the call centre wait line. I had thought that an issue with one booking of extra nights might have prompted them to check the others, but no. The irony of the trip is that we found a MyCruises representative was on the Avalon River Cruise (she didn’t introduce herself formally to the group). Avalon is sensational- professional and slick. They don’t need MyCruises. The good thing about having the rep on board was that she saw what a mess the transfer from Paris to the train station was and she organised a bus to transfer us from Basel to Milan rather than take 2 trains. There’s a whole lot more, and the consistent stories from others showed the total chaos of MyCruises. Our experience was by no means the exception. In summary, we survived MyCruises’ ineptitude with the help of our friends, loved the Avalon cruise and will NEVER book a call centre trip again. Lesson well and truly learned.
Date of experience: May 30, 2023
EJ
Dear MyCruises, what a sad mob you are...
Dear MyCruises, Very sad that you took over 2 weeks to respond to my email. Extremely poor service and response. Especially when I was at the hotel that had the reservation mixup due to MyCruises not doing their job. I expected action straight away, not when I'm home after I've completed my holiday, and had to resolve your stuff-up myself.Since you have never responded to me since our last phone conversation regarding our previous discussion, regarding other issues, when you promised to do so, over 2 months ago, regarding a possible refund, from an over-charge due to your poor communication, I'm really not impressed. One of our travelling companions, who was with us as well, she was meant to be booked in the same hotel, and there was no reference/booking for her at all, another MyCruises issue. She emailed you guys and got a response the same day. Go figure, that you should respond to her and take over 2 weeks to respond to me......We also met up with other people who had booked with MyCruises, they relayed to us their sad experiences with MyCruises also......This is the second time we have booked a holiday through MyCruises and both times we have had MAJOR ISSUES, caused by poor coordination and follow up by MyCruises. Your complaints department is non-existent, and therefore quite frankly a joke. You guys should shut up shop.We were at dinner last night, and our friends said 'how was your holiday?' My first response was 'Never to use MyCuises for a holiday. We certainly will never be using them again'. No regards, Eddie James.
Date of experience: May 25, 2023
BM
Brown M
US
By far the very worst travel agency…
By far the very worst travel agency that we have used. Atrocious communication and continued mistakes. First and last time no matter what they offer! The only positive was My Cruises was a topic of conversation amongst fellow cruisers at meal times, swapping horror stories and poor experiences. Beware, seek an alternative.
Date of experience: May 24, 2023
tw
Disappointed with My Cruises
Disappointed that my cruises, as my travel agent, did not support me as a customer to try advocate to P&O to get some form of compensation for a terrible cruise. Their communication is terrible - really felt that innocent they got their money from me- I was on my own……. Very sad Won’t be using them again Well - can you believe myCruises have only now responded - months later - no personal contact - just the response to this review just to show the outside world that they care enough to look at this - if they really cared - they would contact me personally and offer support personally - not just to a written review —— goes to show what they are actually like!!! Beware!!!!
Date of experience: May 22, 2023
DN
MyCruises are useless and a rip off
Mycruises had left many of us Aussie Tourists stranded in Paris as the booked train trip to Barcelona was cancelled due to strikes ( we were notified by the Train. Company but not MyCruises. They say they have a 24 hour hotlne but don't answer it. Most of us booked flights to get to Barcelona out of our own pockets. Then when we arrive at our "Booked" Hotel from our itinery Hotel has no booking. Luckily the Hotel receptionist was brilliant abd helpful and found we were booked at another Hotel. So far out of pocket for flight taxi to airport ( Train was walking distance from Paris Hotel. And 2 Taxis in Barcelona to get to the correct hotel. What a horrid start to our trip. Just hope the remaining Cruise and Athen stay a trouble free. Great work MyCruises answer how about contacting your stressed customers.
Date of experience: May 22, 2023
rw
Blood Money
Should have read the reviews before booking with these scammers. Due to ill health, had to cancell a forward booking to Hawaii. They cancelled and took the $780 deposit. When booking it was made clear that there would be no cancellation fee should we opt out. They then send paperwork saying this is not the case. Hope the C E O enjoys his Bahamas holiday on our blood money. Barry West Aust.
Date of experience: May 6, 2023
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