My Cruises
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Dear MyCruises, what a sad mob you are...
Dear MyCruises, Very sad that you took over 2 weeks to respond to my email. Extremely poor service and response. Especially when I was at the hotel that had the reservation mixup due to MyCruises not doing their job. I expected action straight away, not when I'm home after I've completed my holiday, and had to resolve your stuff-up myself.Since you have never responded to me since our last phone conversation regarding our previous discussion, regarding other issues, when you promised to do so, over 2 months ago, regarding a possible refund, from an over-charge due to your poor communication, I'm really not impressed. One of our travelling companions, who was with us as well, she was meant to be booked in the same hotel, and there was no reference/booking for her at all, another MyCruises issue. She emailed you guys and got a response the same day. Go figure, that you should respond to her and take over 2 weeks to respond to me......We also met up with other people who had booked with MyCruises, they relayed to us their sad experiences with MyCruises also......This is the second time we have booked a holiday through MyCruises and both times we have had MAJOR ISSUES, caused by poor coordination and follow up by MyCruises. Your complaints department is non-existent, and therefore quite frankly a joke. You guys should shut up shop.We were at dinner last night, and our friends said 'how was your holiday?' My first response was 'Never to use MyCuises for a holiday. We certainly will never be using them again'. No regards, Eddie James.