My Cruises
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Strongly not recommended
REVIEW – STRONGLY NOT RECOMMENDED! I would not ever consider using “My Cruises”/”Ignite Travel” again. I would not recommend this company to any of my friends and do not consider them a suitable company to deal with. Communication and booking information has not been easy to extract and the whole process has been very stressful. I still do not have the information I have requested. I have on more than one occasion considered cancellation. But I have even less faith that I would receive the monies paid given the level of communication and integrity I have encountered thus far. More than 15 emails to Ignite Travel and My Cruises Customer Service from Feb 2023 – March 2023 to alert them to the facts and considerations required to cater for accessibility for a wheelchair client. Very unprofessional and unsatisfactory responses with numerous excuses for delays and lack of communication, from Covid 19 to extremely heavy demand, ‘that is being handled by our “dedicated air team”. My Cruises policy statement is a total farce and they do not make any attempt to meet the stated objectives and have breached their own policy statement (direct from My Cruises Receipt letter, Terms and Conditions) “Once your 2nd payment has been processed, your booking will then be handed over to our dedicated air team to finalise your flight arrangements. Depending on the release of flight schedules, you can expect to hear from one of our flight specialists approximately 8-10 months prior to your scheduled travel dates to discuss options” We had fully paid all costs in November 2022 and not received a single confirmed booking, flight or accommodation ! Our departure booking information from Adelaide and accommodation in Perth before departure has still not been confirmed yet (11th April ’23) and our cruise is departing from Fremantle 23rd April 2023. Our return flight has been confirmed but not the outgoing Adelaide flight. I have repeatedly informed them that as a wheelchair bound client, I require particular considerations and meaningful communication, and this has to date not been received. After a long telephone (12.04.23) wait I was connected to a very helpful gentleman who was able to give me the accommodation booking and the flight booking. He was not able to explain why the bookings had not been communicated. The bookings had been made just not sent to us. On the cruise we did not speak to any person who had enjoyed the experience of dealing with the above MyCruise/Ignite Travel. Simon Playfair