Member of staff polite
Member of staff polite, clear and concise, very straight forward. Brilliant that I could do it over the phone and have documents emailed out to proof read. Value for money
MWQ Estate Planning is a leading provider of legal services in the UK, specializing in wills, probate, trusts, and lasting power of attorney (LPA) services. The company caters to residents in England and Wales, offering affordable and accessible estate planning solutions that help individuals make informed decisions regarding their future and the management of their assets. With a team of qualified and experienced staff, MWQ Estate Planning aims to simplify the estate planning process by providing expert guidance tailored to each client's unique circumstances. The company is regulated by The Society of Will Writers and is recognized for its commitment to quality service, as evidenced by positive customer ratings on platforms such as Trustpilot and Google My Business. MWQ Estate Planning also offers a free consultation to potential clients, ensuring they receive the information needed to navigate their estate planning options effectively.
MWQ Estate Planning receives high praise for its professional and helpful service, with many reviewers highlighting the clear communication and support provided by staff members like Darren and Alex. Customers appreciate the straightforward process, noting that they felt at ease during consultations, whether conducted remotely or in person.
The company is commended for its value for money and efficient handling of estate planning tasks, with many expressing satisfaction with the advice and updates received throughout the process. However, a small number of reviews raise concerns about delays, with some clients reporting long wait times for responses and feeling neglected after payment. These negative experiences suggest that while the majority find the service excellent, there are issues with responsiveness that could impact customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Jun 26 | 4.8 | 17 |
| Jul 26 | 4.6 | 15 |
| Aug 26 | 4.5 | 17 |
| Sep 26 | 4.6 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Extremely patient, helpful and explained everything in a way I could fully understand”
“I was sorting on behalf of my elderly parent, quite happy to deal with me and take payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: MWQ Estate Planning is #2 of 5 on overall rating in this group.
60 reviews of MWQ Estate Planning. Filter by what matters to you.
A month ago
Member of staff polite, clear and concise, very straight forward. Brilliant that I could do it over the phone and have documents emailed out to proof read. Value for money
A month ago
Though everything was done remotely, it still felt like we were dealing with real people competent in their jobs. The initial remote consultation was particularly good. The documents created were re... See more
A month ago
Darren was very understanding and explained the process clearly.
A month ago
A great service from an enquiry with Jeff to planning our wills, power of attorney’s with Alex who made the process easy to understand and where no question was stupid. Highly recommended them
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Member of staff polite, clear and concise, very straight forward. Brilliant that I could do it over the phone and have documents emailed out to proof read. Value for money
Though everything was done remotely, it still felt like we were dealing with real people competent in their jobs. The initial remote consultation was particularly good. The documents created were refreshingly free of jargon and easy to understand. Today marks the end of the process. Putting LPAs in place takes time but it's been well worth it.
Darren was very understanding and explained the process clearly.
A great service from an enquiry with Jeff to planning our wills, power of attorney’s with Alex who made the process easy to understand and where no question was stupid. Highly recommended them
We live near the office so chose to go to the office rather than on zoom, which they accommodated and were very welcoming. Very professional and complete service and we would completely recommend this company. Gave us good advice for both our will’s and LPA’s. Also good value for money, compared to using a solicitor.
Darren was very easy to talk to, made me feel at ease. He explained everything I needed to know. Very professional service.
Extremely patient, helpful and explained everything in a way I could fully understand . Answered all questions I had.
Really good advice and great service, at very competitive rates. We used MWQ to re-new our wills and set up trusts, would definitely recommend
Contacted this company to make a Will for me and my husband, brilliant information and advice clearly explained from the beginning, updates received at each stage until completion. Definitely reccomend this company for creating a will. I will be using them again to start the process for power of attorney.
I was sorting on behalf of my elderly parent, quite happy to deal with me and take payment. Heard absolutely nothing for months so I contacted them and received an extremely rude reply. Would not use them again and wished I read previous reviews before I did, very unprofessional considering their business..... If it's the case you are not allowed to speak to me, this most certainly wasnt the case when I provided all initial information and you took payment. You only have my email address as my 90yr old Dad hasn't got access to one and not once have you provided an update to the situation or advised if the matter is complete so when I have to contact you, I wouldn't expect such a rude response!!!! Had i received updates, this would have been unnecessary.....as stated, my Dad will ring tomorrow and I shall be looking into reimbursement.
Straight forward clear advice and directions. Always answered any questions promptly, where a wait was unavoidable due to outside agencies, these were explained. Would deal with them again, should a need arise.
Responding to my review with totally INCORRECT points, firstly I did NOT say the appointment offered was not convenient (time and day wise it would have been perfect. MWQ's third party ukim is exactly that a third party, NOT someone i have a contractual obligation with, if MWQ want to use a third party that is up to them but they must legally take responsibility for the lack of work. Since all this messing around I finally received a promise of a refund but that still hasn't materialised, they are quick to take your money, don't do anything and expect customers to put up with it. USE ANY OTHER FIRM. AVOID THEM AT ALL COSTS!
Started a very difficult process with what felt like the best support. If you ever find yourself in a position where you have to apply to the court of protection for deputy ship. It will be hard pushed to find a better service or better price. We felt way more supported than any solicitor could do.
This Company is very deceitful and kept my money for 2 months despite doing no work. Had to have Visa disputes involved and also The Society of Will Writers. Beware before parting with any money. Do your research
We would highly recommend MWQ Estate planning, the communication and response to our questions has helped us to navigate this process with ease.
MWQ. Explain everything answer all questions very polite and professional
I found this company through another web site. Having been left adrift by three other companies. I found this company most helpful . Their instructions to me were easy to follow . There was a fault on one of the pages but they gave me further help and the problem was solved. I have passed their details on to friends.
Darren was very good,explained everything to the degree that we didn’t need to ask any questions. Very satisfied with it all.
MWQ Estate Planning is a leading provider of legal services in the UK, specializing in wills, probate, trusts, and lasting power of attorney (LPA) services. The company caters to residents in England and Wales, offering affordable and accessible estate planning solutions that help individuals make informed decisions regarding their future and the management of their assets. With a team of qualified and experienced staff, MWQ Estate Planning aims to simplify the estate planning process by providing expert guidance tailored to each client's unique circumstances. The company is regulated by The Society of Will Writers and is recognized for its commitment to quality service, as evidenced by positive customer ratings on platforms such as Trustpilot and Google My Business. MWQ Estate Planning also offers a free consultation to potential clients, ensuring they receive the information needed to navigate their estate planning options effectively.
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