Chelsea

Jul 22, 2017

New Patient Experience

I was a new patient and came 15 minutes early to my appointment. I had all the required paperwork already filled out. I waited in the lobby for 30 minutes, went and got my X-rays, waited in a observation room for almost an HOUR before someone came in and poked my teeth for about 5 minutes and left. I waited another 20 minutes before the doctor came in and looked at my teeth. Then waited another 15 minutes for someone to write up my dental plan. I was at this dental place for 2 hours and probably waited around for an hour and half. I had to schedule another day and time for them to clean my actual teeth which was the next day at 8:30. The lady who cleaned my teeth was really nice and very intelligent about dental and gave me lots of good information. She cleaned my teeth and had me done within 30 minutes. She even went out of her way to talk to the Ortho people about a retainer for me. Then again I had to wait another 30 minutes to finally check out. I waited in the lobby and felt like I was forgotten about until the lady at the front asked if I was still waiting on something and I told her just to check out. If my whole experience was like the 30 minutes with dental hygienist then I would have been satisfied but waiting 2 hours is poor customer service and bad business.