Everyone at Monarch Dental is great.
Everyone at Monarch Dental is great.

Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
Everyone at Monarch Dental is great.
Both Dr. and Dental Hygienist were very informative and friendly. Very thorough.
Service was honest and friendly. I had multiple doctors servicing my needs making me feel like a valued customer. Doctors and assistants explained to me exactly what I needed to know about my oral conditions and what I needed to do to improve them. Great service. 5 stars..
Very pleased with quality of service provided by Dr. Smith. He and his staff explain every step through the process so you know what to expect and what he is doing.
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She was very patient with me and understanding. Thank you
On time courteous friendly
Great customer service
I love that I can go in and say, "I'm kind of broke right now. So, let's just do a cleaning and flouride today." Nobody hassles me to do more than what I want. Then, I make my 6 month appointment and know I'll need an exam and x-rays next time.
The corporate staff worked very hard to find me a surgeon and everyone at the dental clinic was amazing.
The Dentist, the Dental assistant, and the Ladies who woek the front desk all where excellent. I would and have recommend them to Monarch.
Cleaning was OK but not top notch. Dental Hygenist was OK but seemed to be rushing most everything, especially the flossing at the end. Also she was very pushy with the need for "treating" gum disease. It seemed more like a sales job to earn extra income rather than a sincere desire to encourage better flossing or care of gums.
Great work. Happy staff. Cordial. Fast
The staff is very friendly, helpful and professional.
They offered a cleaning special. So I set an appointment and talked to 2 of their phone/call center associates who assured me that exams, x-rays and a cleaning were all included in this service. Then when I at to the office, they told me "Nope, not true a cleaning is an extra $115." They also would not honor the misinformation they have been providing through their phone/call center for their offices and their online advertisements.
Love everyone but a nurse Angie she seem to not care much about me it was more about something else. Besides that I love it there. Everyone else was understanding and careing.
Doctor was great. Other staff made me feel unwelcome and stupid. Would not listen to whst i told them either. Was disrespectful and condessending. I am looking for another provider because of that.
My entire experience was great. The office staff were friendly and caring. I didn't feel any pain while my tooth was being pulled and they staff were reassuring through the process. I will definitely use their dental services again.
Dr. Herrera was very thorough and honest. She was kind and seemed very concerned with alleviating my pain. She had great recommendations for me and I took her advice. I had to see an endodontist for a root canal and I came back the very next day to have her finish up. She was great. The whole team was courteous and professional. I highly recommended this office!
Perfect as always.
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
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