Worst experience at the dentist ever.
Worst experience at the dentist ever.

Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
Worst experience at the dentist ever.
Great place to help all of your dental needs. Especially, great for those people who are fearful of the dentist, like me!
excellent Yolanda!
For time and convenience I would have been more satisfied if dental work could be accomplished after the exam instead of having to schedule multiple trips to include not having separate Appts when doing two different sides for dental work
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Hate going to the dentist but Dr. Brown always makes it an enjoyable experience with her knowledge, care and professionalism. Melanie at the front desk is always warm and inviting. The hygenist, Ms. Suggs and assistants especially Stormie are efficient, friendly, and make you feel comfortable. It's an office of great people and service.
My six year old son had a good first visit to the dentist, and now he is excited about returning to the dentist and flossing.
Great experience every time I go to the dentist. All the people are so nice. I highly recommend them.
I receive excellent service on every visit. The staff is very friendly and professional
I love this office. Dr Griffin is so caring. Kym his office manger takes the time to go over and explain everything i need.
Very nice personnel, but we originally signed up with them because they made their appointments 6 months out, which made it easy to get your cleaning, then make your next appointment. They did away with that. Also, I had a chipped tooth fixed twice and it still isn't good. The offices are getting old and not kept up, as well as their equipment being years old. We left them and went with 7 to 7 Dental and Orthodontics. They have ALL the latest technology, make appointments 6 months out, give discounts if you pay in advance, followed up with calls to see how we were doing, and even have TV's in the rooms, both on the walls and the ceiling, to make it a more comfortable experience.
Great service! Wonderful staff!
I love this dental office. The staff and dentist are fantastic. We love the hygienist, Sandy. The service is great and worth our 13 years of getting dental care here. We got braces, retainers, cleanings, xrays here. They have seen my kids grow up, from 6 years and on. It is a great office.
I waited over 1 hour to be seen! When I finally get called to the back they are discussing a patient who was "worked in" because he showed up 2 weeks before his scheduled appointment! Is this why I was seen an hour after my scheduled appointment???
Excellent customer service and gentle dentist.
Excellent experience! Feels like a family atmosphere and everyone is an expert in their field.
I love the office! Horrible place to work! Company promotes people that do not know what they are doing and are not qualified. Those people treat others like they are all "less than" they are. Money is more important than patient care to the company. It does a huge disservice to the amazing dentists that they have working there.
Monarch is a great place Everyone makes you feel right at home Dr Murray is GREAT!!!
i was 1 time patient and i was promised many good things becouse i did not have dental insurance but that was abig misrepresent becouse itwas wery extremely expensive so i did not return there any more i think tey are dishonest people at least thats the impresion they left for me
Love the staff and dentist! They always improve my smile and keep me out of pain.
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
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