TravelSOS

Apr 14, 2020

Good crisis management

I had a trip planned three days ago and flights were cancelled. His experience is this not about their hard product but instead the response and management of the company in this time of crisis. This far MEA is the only company that as confirmed reimbursement to me in less than 24hours. The others (I had several bookings) either offer miles or coupons instead of refund and some even consider they are entitled to keep part of the ticket price for them even though no service is provided and the booking was canceled on time... so big thumbs up for MEA very professional and reactive crisis management and customer care.