Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
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Website
www.lycamobile.co.ukAll reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
O
Oc
US
The worst company in the world!
The worst company! It’s impossible to buy a bundle on a sim only plan! Every month they have network issues. Third time I’ve bought a plan that doesn’t work and they refused to refund me! Now I’ve just bought a plan and it doesn’t work but half the internet says it’s been used????!??? so I have to spend 5 hours on hold trying to get through to them for them to not help! I want my money back you scammers! I’m going to buy a sim from a better company! I just tried to speak with someone about me having issues every month to buy a plan and the guy interrupted me and started speaking in his language for 2 minutes then came back and said “hello, are you there” then hung up immediately. My bundle I bought wasn’t working and I needed to make a call but it kept telling me to top up although I received a text 30 mins before to say my plan was activated. I turned my phone on and off checked the sim and still it wasn’t working. The unprofessional advisor told me it’s because I’m not registered, he says if you’re not registered you can’t buy a plan on the website, app or over the phone. I asked why we can both see on my account that I have a plan and some internet has been used although the plan wasn’t working and I was connected to my broadband the whole time. That’s when he hung up, he had no idea and decided to hang up. If you don’t know why my plan isn’t working, why hang up on someone being nice to you, we were obviously both confused. I raised a complaint 2 months ago as this happens every month and I’ve just been ignored. I’ve learned my lesson too many times now. I’ll NEVER use Lyca mobile again! Edit: the complaints team is none existent, they just ignore my emails and the phone staff don't understand english unfortunately!
Date of experience: April 25, 2025
S
Samy
US
No help from the customer care
My eSIM has suddenly stopped working and is displaying a "SIM Failed" message. I've tried calling customer care multiple times but haven’t been able to speak to anyone. The Live Chat option has been unhelpful—it doesn't offer any solutions relevant to my issue. I’ve also sent an email to customer support but have yet to receive a response. If I don’t hear back soon, I’ll have no choice but to switch providers. Prompt assistance would be appreciated.
Date of experience: April 25, 2025
DN
Well i couldn't get through to the…
Well i couldn't get through to the helpline after trying for a hour. Then I got a message telling all was good and up and running. Thanks
Date of experience: April 25, 2025
SA
Charged extra, refunded afterwards
I recently bought a 5£ monthly plan. I used their website to buy it, but the first two times it gave an error message. When the third payment went through, the first two times also did, charging me three times what I wanted. On top of that the data I bought ran out at the end of the month and I hadn't even used the data from those times I was charged extra. After this experience I was contacted and refunded for the two extra charges. I appreciate this gesture. Beware of purchases using their website and do not attempt again if the transaction appears to fail to go through.
Date of experience: April 25, 2025
PH
Have not received SIM Card
Have not received SIM Card, I have been trying to contact customer services to find out what has happened, but this seems like an impossible quest. Chatbot is less than useless and doesn't connect you to an advisor. They say they respond to emails within 48 hours, but that hasn’t happened either, terrible customer service.
Date of experience: April 25, 2025
DP
I Cancelled order but delivered
I New Sim purchase order Cancelled after 5 days delivered and don't refund me
Date of experience: April 24, 2025
S
Syed
US
Lyca used to provide good service but become a scammer now
Lyca used to provide good service. However, it now feels like they operate more like scammers, just trying to rob and exploit people. I had a pay-as-you-go SIM, and somehow, they kept taking money from my account. Despite repeated phone calls, they continued charging me until I had to ask my bank to block the payments. I also had a pay-monthly plan and had set up a direct debit. After a few months, they stopped taking money from my account (I was using a different bank), and every month they would suspend my service and demand payment. Despite my repeated requests to resolve the issue, they kept doing the same thing. Eventually, I had to cancel my contract, as it was a pay-monthly rollover plan. They act more like scammers now than a real service provider. Feeling a bit more relaxed since I left.
Date of experience: April 24, 2025
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