Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
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Showing 841 - 850 of 996 reviews
JM
DO NOT BUY!!!
Used a Lyca mobile ESIM package last minute as I lost my original SIM and needed data asap. However after buying a package and selecting it to not renew in a month I came back to find it had auto renewed and upon requesting a refund was denied. Waited for a couple hours to talk to customer service who were extremely unhelpful. Do not use Lyca they will steal your money!!!
Date of experience: April 26, 2025
HA
Overall it is good experience being on…
Overall it is good experience being on Lyca Mobile network. However their chat support is poor, they just do copy paste the things and leaves without confirmation if that really helped or not. However their customer support on phone really helped. The guy named Edz sakalam provided helped me to swap the physical sim to eSIM. hopefully it goes well, if I don't come back and edit it, that means it really helped and qudos the Edz.
Date of experience: April 26, 2025
S
Sam
US
Don't bother, they have no regard for their customers
Was on a monthly plan that included unlimited minutes and texts. Tried to make a call before the end of the charging period and got a message to say that I had insufficient credit to make the call. As the call was urgent I made a further £10 credit which showed in my account. As the existing plan was due to expire the following day I cancelled my renewal as I intended to use the £10 balance that was showing on the account. Only suddenly this had gone down to 0.02p. I contacted Lyca and was told that the 9.98 had been used to purchase data-why I have no idea as I had about 20gb left on my monthly plan. I was informed that they wouldn't refund the £10. So I have just requested a PAC code and have signed up with another service. I find this attitude ridiculous as they are prepared to lose a customer (two actually, as my wife's contract is coming to an end and I was going to sign her up with Lyca.) In the grand scheme of things Lyca will not be concerned with losing £20 a month but such shoddy treatment of customers doesn't show them in a very good light. Update. As you will see below, two days after writing this review one of Lyca's team posted a (useless) response. I don't need to be told what to dial to see my balances! If anything I just wanted the issue resolving but they couldn't be bothered . I did as I was asked, sent them my number via Trustpilot, I received no response, so why ask me to do that when they clearly had no intention of looking into my complaint and resolving the issue? This was clearly just an attempt at damage limitation, for it to appear to the public that they were doing something to help disgruntled customers. Don't be fooled, they couldn't care less. Moving on, a few days later I received a generic, standard email, merely in response to my request for a PAC code,offering one free month followed by 10 months for £2.00! This would have been £90 less than I would have paid had I of continued on my original plan. They were prepared to offer me a deal that cost them £90 but refused to re-credit me £9.98! Great business sense I don't think! Something tells me that Lyca Mobile won't be in it for the long haul! If you are thinking of joining, think again, don't waste your time (or money) there are much better (and cheaper) alternatives out there!
Date of experience: April 26, 2025
RB
The Most unprofessional company I’ve had the misfortune of dealing with
Ref:1194137715 Signed up for an 30 day sim ans I only needed one for less than a month. Originally staff confirmed that my contract was now cancelled due to requesting PAC to move to a different provider after 23 days on January 10. I received email confirming termination of contract. However, I then receive an email in February stating they were unable to collect payment, despite having moved providers over a month before. The email persisted everyday for 2 weeks theni received an email from Kareem Atanda threatening me with dent collectors. To give myself peace of mind I contacted Kareem who confirmed the sim contract had ended but this was a remaining bill. Why is there an outstanding bill for a 30 day SIM I paid for upfront and used for 23 days. Regardless, I paid it just to have them go away. That unfortunately wasn’t the end since March I have been bombarded with emails and texts from Lyca seeking further payment. I’ve contacted Lyca complaints department, Kareem Atanda @ Lyca several times, my emails go ignored. I call the number they originally tried to contact me on and their voicemail is full. I’m assuming full of complaints that they have zero interest in getting back to. Much like here where they give you a generic answer. I have stored all emails regarding these matters just so I have paper trail of their mishandling of the situation and unprofessionalism. Edit 04 May: I replied to the Lyca Mobile response below. It has been over a week they haven’t got back to me and I’m still being sent emails and texts. They’re now trying to collect Mays bill, which is embarrassing for the company and further testament to why you should go to a different provider.
Date of experience: April 26, 2025
NC
I would really like to give you half of…
I would really like to give you half of the star even if even half is to much. I cancel the renewal maybe over 5 times and you still charging my account for it. My mistake was to put my card details in your website for only one recharge and you keep taking money without my approval. I have pay as you go ,not a contract so what is happening now is not good. If I need to change my card again because of you, I am going to give 1000 bad reviews for every single pounds you are charging me
Date of experience: April 26, 2025
NR
Need to improve customer service and…
Need to improve customer service and reduce long waiting time to receive customer service
Date of experience: April 25, 2025
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