Lyca Mobile UK
View company profile →
The worst company in the world!
The worst company! It’s impossible to buy a bundle on a sim only plan! Every month they have network issues. Third time I’ve bought a plan that doesn’t work and they refused to refund me! Now I’ve just bought a plan and it doesn’t work but half the internet says it’s been used????!??? so I have to spend 5 hours on hold trying to get through to them for them to not help! I want my money back you scammers! I’m going to buy a sim from a better company! I just tried to speak with someone about me having issues every month to buy a plan and the guy interrupted me and started speaking in his language for 2 minutes then came back and said “hello, are you there” then hung up immediately. My bundle I bought wasn’t working and I needed to make a call but it kept telling me to top up although I received a text 30 mins before to say my plan was activated. I turned my phone on and off checked the sim and still it wasn’t working. The unprofessional advisor told me it’s because I’m not registered, he says if you’re not registered you can’t buy a plan on the website, app or over the phone. I asked why we can both see on my account that I have a plan and some internet has been used although the plan wasn’t working and I was connected to my broadband the whole time. That’s when he hung up, he had no idea and decided to hang up. If you don’t know why my plan isn’t working, why hang up on someone being nice to you, we were obviously both confused. I raised a complaint 2 months ago as this happens every month and I’ve just been ignored. I’ve learned my lesson too many times now. I’ll NEVER use Lyca mobile again! Edit: the complaints team is none existent, they just ignore my emails and the phone staff don't understand english unfortunately!