LY
Lyca Mobile UK
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No help from the customer care
My eSIM has suddenly stopped working and is displaying a "SIM Failed" message. I've tried calling customer care multiple times but haven’t been able to speak to anyone. The Live Chat option has been unhelpful—it doesn't offer any solutions relevant to my issue. I’ve also sent an email to customer support but have yet to receive a response. If I don’t hear back soon, I’ll have no choice but to switch providers. Prompt assistance would be appreciated.