Lyca Mobile UK
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The Most unprofessional company I’ve had the misfortune of dealing with
Ref:1194137715 Signed up for an 30 day sim ans I only needed one for less than a month. Originally staff confirmed that my contract was now cancelled due to requesting PAC to move to a different provider after 23 days on January 10. I received email confirming termination of contract. However, I then receive an email in February stating they were unable to collect payment, despite having moved providers over a month before. The email persisted everyday for 2 weeks theni received an email from Kareem Atanda threatening me with dent collectors. To give myself peace of mind I contacted Kareem who confirmed the sim contract had ended but this was a remaining bill. Why is there an outstanding bill for a 30 day SIM I paid for upfront and used for 23 days. Regardless, I paid it just to have them go away. That unfortunately wasn’t the end since March I have been bombarded with emails and texts from Lyca seeking further payment. I’ve contacted Lyca complaints department, Kareem Atanda @ Lyca several times, my emails go ignored. I call the number they originally tried to contact me on and their voicemail is full. I’m assuming full of complaints that they have zero interest in getting back to. Much like here where they give you a generic answer. I have stored all emails regarding these matters just so I have paper trail of their mishandling of the situation and unprofessionalism. Edit 04 May: I replied to the Lyca Mobile response below. It has been over a week they haven’t got back to me and I’m still being sent emails and texts. They’re now trying to collect Mays bill, which is embarrassing for the company and further testament to why you should go to a different provider.