Lyca Mobile UK
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Don't bother, they have no regard for their customers
Was on a monthly plan that included unlimited minutes and texts. Tried to make a call before the end of the charging period and got a message to say that I had insufficient credit to make the call. As the call was urgent I made a further £10 credit which showed in my account. As the existing plan was due to expire the following day I cancelled my renewal as I intended to use the £10 balance that was showing on the account. Only suddenly this had gone down to 0.02p. I contacted Lyca and was told that the 9.98 had been used to purchase data-why I have no idea as I had about 20gb left on my monthly plan. I was informed that they wouldn't refund the £10. So I have just requested a PAC code and have signed up with another service. I find this attitude ridiculous as they are prepared to lose a customer (two actually, as my wife's contract is coming to an end and I was going to sign her up with Lyca.) In the grand scheme of things Lyca will not be concerned with losing £20 a month but such shoddy treatment of customers doesn't show them in a very good light. Update. As you will see below, two days after writing this review one of Lyca's team posted a (useless) response. I don't need to be told what to dial to see my balances! If anything I just wanted the issue resolving but they couldn't be bothered . I did as I was asked, sent them my number via Trustpilot, I received no response, so why ask me to do that when they clearly had no intention of looking into my complaint and resolving the issue? This was clearly just an attempt at damage limitation, for it to appear to the public that they were doing something to help disgruntled customers. Don't be fooled, they couldn't care less. Moving on, a few days later I received a generic, standard email, merely in response to my request for a PAC code,offering one free month followed by 10 months for £2.00! This would have been £90 less than I would have paid had I of continued on my original plan. They were prepared to offer me a deal that cost them £90 but refused to re-credit me £9.98! Great business sense I don't think! Something tells me that Lyca Mobile won't be in it for the long haul! If you are thinking of joining, think again, don't waste your time (or money) there are much better (and cheaper) alternatives out there!