Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.ukAll reviews
1,000 total • Write a review
Showing 831 - 840 of 996 reviews
AM
I have received sim card but Im so…
I have received sim card but Im so disappointed because the sim card doesn't receive OTP. I have tried to reach out customer services they give me time line of of 24hrs upto 48 but now is going to be 5 days without any solution.
Date of experience: April 27, 2025
AG
I had lost my phone on holiday and was…
I had lost my phone on holiday and was claiming through my insurance. As most will know they ask for a number of things some of which have to be done by your service provider. Blocking the phone and SIM was one of them. I had blocked the phone and SIM and ordered a new e-SIM for my replacement phone. Due to the original SIM being blocked this prevented any service from the new one. LESLIE in Customer Services resolved the issue over the phone and my new mobile was up and running within minutes, she was very helpful and should get 5 stars. If I have one criticism of the whole experience it would be the speed that emails are answered in cases for insurance claims. Being without a phone nowadays is quite a debilitating problem. There could possibly be a specific area on the app to deal with insurance claims as it isn’t really very clear how to progress it with the company. For this reason only I have given 4 stars.
Date of experience: April 27, 2025
MS
Shocking, non-existent customer service
Shocking, almost non-existent customer service. 40 minutes to answer the phone, then after a 10 minute conversation with somebody who is clueless only transfer back to the 40 minute automated que. Then, when needing to transfer my esim to my new phone, discover this cannot be done without a call to their useless customer service once again. To add fuel to this fire, sending a message to the complaints email address via the link on their website is met with "Sorry but this email doesn't exist". I have to give credit where it is due, and can report back the Lyca did call me to sort out the issue. It is however disappointing that one first needs to take to social media before getting a response to something which should be dealt with through normal customer service or online channels.
Date of experience: April 27, 2025
JA
As usual great service my sim arrived…
As usual great service my sim arrived next day and was up and running within minutes.
Date of experience: April 27, 2025
TT
Quick delivery and good offers!
Quick delivery and good offers!
Date of experience: April 27, 2025
JP
Excellent advice
Very clear instruction from Edz mapag mahal bente otcho. Very helpful when I was confused about my data renewal.
Date of experience: April 26, 2025
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